Asha Zowange
Winnipeg,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Customer Service/Sales Representative
MCI, The Sydney Call Centre INC
07.2023 - Current
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Accomplish to up to 10-15 sales a day
- Manage from 100 - 180 calls a day
- Cooperating with teams to accomplish the day's project and providing customer offers to reach the sales goal
- Prepares product or service reports by collecting and analyzing customer information.
Customer Service Representative
Shutterfly
09.2022 - 05.2023
- Addressed customers courteously using suitable methods and problem-solving skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction
- Updated and maintained database with accurate customer information and timely data entry
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Outbound & Inbound Customer Service Representative
National Diabetes Trust
07.2021 - 07.2022
- Recorded names, addresses and purchases of customers into CRM
- Secured generated leads to capture and convert prospects to customers, overcoming objections and engaging customers
- Conducted retention calls to inform customers of promotions or resolve outstanding issues
- Made outbound calls to potential leads through automated dialer
- Directed requests and unresolved issues to designated resources for resolution.
Customer service & Operation Analyst
Sahata Auto Glass
02.2019 - 10.2020
- Contributed customer service information and recommendations, driving strategic plans and reviews
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
- Followed up with customers to drive satisfaction and gain service feedback
- Participated in educational opportunities and professional organizations for enhancing job knowledge
- Redesigned processes and analyzed and monitored results, improving customer service quality
- Prepared and presented customer service reports to management.
Sales Representative
Salama bearings limited
05.2018 - 01.2019
- Dar es Salaam, Ilala, Trained newly hired sales team members regarding company procedures and standards
- Researched market and competitor trends to implement best practices and improve customer satisfaction
- Generated leads and maintained lists of prospective customers
- Tracked sales numbers and issued progress reports to executives for review
- Handled client deposits and transactions and updated billing information in company databases
- Worked with management teams to develop annual sales plans, goals and targets.
Cashier/Manager
ZTM, Dar es salaam
09.2016 - 05.2018
- Greeted and informed customers of products, fostering positive store experiences
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Counted and balanced the cash drawer at the beginning and end of each shift
- Reconciled and prepared bank deposits
- Partnered with security and loss prevention, minimizing shrink.
Education
Associate of Arts - General Studies
University of Manitoba
Winnipeg, MB09.2026
High School Diploma -
International College of Manitoba
Winnipeg, MB08.2023
High School Diploma -
St Mary's High School
Dar Es Salaam, Tanzania11.2019
Skills
- Cold Calling
- Merchandising
- Customer Service
- CRM Software
- Communication
- Sales Management
- Salesforce
- Microsoft Office
- Technology sales (1 year)
- Telecommunication (2 years)
- Technical support (2 years)
Timeline
Customer Service/Sales Representative
MCI, The Sydney Call Centre INC
07.2023 - Current
Customer Service Representative
Shutterfly
09.2022 - 05.2023
Outbound & Inbound Customer Service Representative
National Diabetes Trust
07.2021 - 07.2022
Customer service & Operation Analyst
Sahata Auto Glass
02.2019 - 10.2020
Sales Representative
Salama bearings limited
05.2018 - 01.2019
Cashier/Manager
ZTM, Dar es salaam
09.2016 - 05.2018
Associate of Arts - General Studies
University of Manitoba
High School Diploma -
International College of Manitoba
High School Diploma -
St Mary's High School
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