UDIT MAKKAR
Winnipeg,MB
Summary
Experienced customer service representative with exceptional oral and written communication skills. Adept at active listening and analytical problem-solving. Committed to enhancing customer experiences through service-oriented behaviors and a deep understanding of customer desires. Skilled in providing customized solutions that exceed expectations and foster long-term loyalty.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Domino's Pizza, Inc.
06.2023 - Current
- Gained experience in sales and inventory management to handle sales transactions using POS systems & Excel spreadsheet, conducted accurate cash handling, and maintained optimal inventory levels through efficient restocking and inventory tracking
- Learned Team Collaboration and Scheduling, worked with team to achieve store goals, organized merchandise displays, and assisted in creating and managing employee schedules for enhanced staffing
- Handled customer complaints and resolving issues in a professional manner.
SECURITY GUARD
SECURITAS CANADA
05.2021 - 12.2023
- Developing the customer service skills by helping the customers of all ages and diversities
- Deterred the thefts happening in the stores which included, theft, vandalism, and robbery
- Developing the skills of report writing through writing reports for any safety or theft incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Student Mentor
IIRSS, University of Winnipeg
08.2022 - 08.2023
- Provided guidance to students, helping them identify and use appropriate campus services
- Serving as a positive role model for the students as well as in community
- Serving as reliable sources for the new students and help them to settle down in Canada
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
CUSTOMER EXPERIENCE ASSOCIATE
WALMART
11.2020 - 05.2021
- Developed great customer service skills by reaching different questionnaires from customers
- Learned the skills of problem solving by helping the customers in different departments according to the needs and requirements for the customers
- Greeting customers and assisting them with the inquiries.
CASHIER
MARSHAL AND TOOLS PVT. LTD.
10.2019 - 03.2020
- Worked on the front desk job with efficient skills of tackling a customer
- Handled customers complaints and suggestions in a very welcoming manner
- Handled the cash register to perform all other functions at work enthusiastically.
Education
Bachelor’s in business administration -
University of Winnipeg
Winnipeg, MB12.2023
Skills
- Active Listening
- Team Leadership
- Cold Calling
- Proficient in Microsoft Excel, Word, and PowerPoint
- Customer Relations
- Money Handling
- Workload Management
- Goal Oriented
- Financial Management
- Project Management
Certifications & licensing
- CLASS 5 (FULL) – JUNE 2021 till date
- SECURITY GUARD – NOVEMBER 2020 till date
- CPR- CLASS C (First Aid)
- Use of Force- Power of Arrest
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Additional Information
I was General Secretary for the University of Winnipeg Muslim Association.
I was the External Affairs Manager for the University of Winnipeg Rotaract Club, responsible for managing external relations and community engagement activities.
Timeline
Assistant Manager
Domino's Pizza, Inc.
06.2023 - Current
Student Mentor
IIRSS, University of Winnipeg
08.2022 - 08.2023
SECURITY GUARD
SECURITAS CANADA
05.2021 - 12.2023
CUSTOMER EXPERIENCE ASSOCIATE
WALMART
11.2020 - 05.2021
CASHIER
MARSHAL AND TOOLS PVT. LTD.
10.2019 - 03.2020
Bachelor’s in business administration -
University of Winnipeg
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