Jessica Jimenez
Turlock
Summary
Dynamic professional with a Bachelor's degree in Human Services, focusing on Youth and Family Administration from Purdue University Global, actively pursuing a position in case management. Demonstrated expertise in case management, advocacy for youth and families, and exceptional client services. Strong communication and critical thinking skills facilitate navigation of complex situations and foster positive outcomes. Committed to making a meaningful impact in the lives of individuals and communities through dedicated support and advocacy.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Prime Time Nutrition
05.2015 - 12.2018
- Fulfilled all management responsibilities in the absence of the store manager.
- Opened and closed stores, handled customer service issues, and oversaw cash control.
- Supervised and motivated the team to increase sales figures by 10%.
- Trained and mentored team members on best practices and operational standards.
- Developed and implemented strategies to improve inventory management and reduce shrinkage.
- Led daily operations to ensure seamless store functionality and customer satisfaction.
- Fostered a positive work environment through effective communication and team engagement initiatives.
- Resolved customer inquiries and complaints efficiently to maintain high service levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Cashier
Buy Rite Thrift Store
09.2011 - 02.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, fostering positive shopping experiences.
- Managed cash register operations, ensuring balanced till at end of shifts.
- Collaborated with team members to maintain store organization and cleanliness.
- Trained new staff on cash handling procedures and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Implemented improvements in checkout speed, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Restaurant Hostess
Chilis's Bar and Grill
05.2009 - 09.2011
- Greeted and seated guests, ensuring prompt and efficient service.
- Managed waitlist and reservations using restaurant management software.
- Assisted in training new staff on customer service protocols and procedures.
- Collaborated with kitchen and wait staff to streamline service flow during peak hours.
- Coordinated special events and large party reservations, optimizing table layouts for efficiency.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
Education
Bachelor of Science - Human Services in Youth and Family Administration
Purdue University Global
10.2021
Associate in Applied Science - Criminal Justice
Kaplan College
06.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Conflict resolution
- Fast learner
- Positive attitude
- Attention to detail
- Team collaboration
- Punctual and reliable
- Active listening
- Computer skills
- Active learning
- Ethical awareness
- Microsoft Office Suite
- Networking
- Information research and sourcing
- File maintenance
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Written and verbal communication
- Cash register operation
- Product restocking
- Payment processing
- Issue resolution
- Cash drawer balancing
- POS system operations
- Staff training
- ID verification
Affiliations
The National Society of Leadership and Success
Timeline
Assistant Manager
Prime Time Nutrition
05.2015 - 12.2018
Cashier
Buy Rite Thrift Store
09.2011 - 02.2015
Restaurant Hostess
Chilis's Bar and Grill
05.2009 - 09.2011
Bachelor of Science - Human Services in Youth and Family Administration
Purdue University Global
Associate in Applied Science - Criminal Justice
Kaplan College