Ashal Kallamplackal Michael

• Design, develop, test, implement, and oversee IT systems, including administration of Enterprise applications, as well as managing our AWS Environment.

• Collect and analyze data to identify areas for improvement within an organization's IT infrastructure, including

evaluating and deploying new functionalities and integrations for enterprise information system platforms.

• Review existing IT systems and internal processes, ensuring comprehensive documentation of all areas of

responsibility, and performing preventive maintenance tasks on computer systems.

• Develop, implement, and apply policies and procedures throughout the Enterprise applications development life

cycle to maximize the efficiency, effectiveness, and overall quality of Enterprise software application products

and information systems, and ensure that all systems and processes meet organization standards and user

requirements.

• Develop quality assurance procedures and tests for the development and improvement of new and existing

systems within our purview, ensuring the integrity and performance of all managed environments.

• Identify, analyze, and document discrepancies, ensuring appropriate adjustments are made, and promptly

respond to alerts, trouble tickets, service requests, and outages.

• Maintain comprehensive documentation for all areas of responsibility and participate in cross-training with

fellow team members.

• Designed and implemented solutions within Microsoft Power Automate and Copilot to automate workflows and improve operational efficiency.
• Developed and maintained Slack workspace solutions to support team collaboration and system integration.
• Collected user feedback and analyzed performance of collaboration platforms (Slack, Google Workspace, Microsoft 365, Figma, Lucid) to identify and implement system improvements.
• Reviewed and assessed the company’s Box cloud environment, and planned improvements by migrating systems and data to SharePoint and OneDrive.
• Configured and enforced Google Workspace and Microsoft 365 policies, ensuring compliance with organizational standards, security requirements, and user needs.
• Tested and validated workflows in Microsoft Power Automate and integrations across collaboration tools to ensure stability and reliability before deployment.
• Identified, documented, and resolved technical issues in Slack, Google Workspace, O365, Box, Figma, and Lucid, ensuring minimal disruption to business operations.
• Performed regular monitoring, updates, and preventive maintenance across collaboration environments (Google Workspace, Microsoft 365, Box, Slack) to ensure continuous availability and optimal system performance.
• Developed collaboration tools and carried out quality assurance procedures and tests to improve new and existing systems.

• Designed, developed, tested, and implemented IT infrastructure systems to support organizational needs.
• Oversaw the management and implementation of technology projects, ensuring alignment with business objectives and organizational standards.
• Ensured the integrity and security of data within IT systems by applying robust quality assurance practices to safeguard sensitive information.
• Collected and analyzed data from organizational tools and software to identify opportunities for improvement within IT infrastructure.
• Reviewed existing IT systems, including cloud platforms (AWS & Azure), internal MDM tools (Jamf Pro & ManageEngine), and endpoint protection software.
• Developed, implemented, and applied policies and procedures across IT systems, including cloud platforms, to ensure accuracy, effectiveness, and compliance with organizational standards and user needs.
• Assisted with cloud activities (AWS & Azure), including deployment, testing, and improvement of new and existing environments.
• Proactively identified and implemented solutions for internal IT tools and cloud infrastructure while providing troubleshooting and technical assistance to developers and users.
• Performed regular patching of computer and cloud systems, maintaining documentation and adhering to change management processes.
• Ensured security and functionality of enterprise collaboration platforms such as Microsoft 365 and Google Workspace, while optimizing performance of endpoint management solutions (Jamf Pro, Sophos Endpoint, ManageEngine Endpoint Manager).
• Identified, analyzed, and documented discrepancies, making necessary adjustments and preparing documentation for IT audits.

• Designed, developed, tested, implemented, and oversaw IT systems to support organizational operations.
• Collected and analyzed data to identify opportunities for improvement within the company’s IT infrastructure.
• Reviewed and assessed existing IT systems and internal processes to recommend enhancements.
• Developed, implemented, and applied policies and procedures throughout the system/software lifecycle to ensure efficiency, effectiveness, and compliance with organizational standards and user requirements.
• Developed and carried out quality assurance procedures and system tests for new and existing IT systems.
• Identified, analyzed, and documented system discrepancies and ensured appropriate corrective actions were taken.
• Performed preventive maintenance tasks on computer systems to ensure reliability and optimal performance.
• Supported and optimized enterprise collaboration platforms such as Microsoft 365 and other applications, servers, and IT phone systems to ensure secure and efficient business operations.
• Assisted in managing and maintaining cloud environments, ensuring system availability, data security, and performance optimization.
• Provided IT support to offices and contributed to the development and maintenance of branch operational software applications to enhance business continuity.