- Hiking with dog
- Tennis
- Running
- Skiing
- Soccer
- Time with family
Nicole Jones
North Vancouver
Summary
A highly driven Sales Operations Specialist with a concentration in the embedded technology and SAAS industry. Extensive sales experience designing and managing sales pipelines, which includes onboarding and retaining large fortune 500 clients with complex product development projects spanning 6 months to 5+ years. Forecasting, reporting, CRM and ERP data management and analytics, optimizing systems and sales processes to achieve efficiency and exceed client expectations. Excels at leveraging new technology in a team environment by collaborating with departments in sales, operations, finance, project management, marketing and C-level executives to exceed company revenue goals. Has demonstrated excellent leadership through solid work ethic, positive team effort, creative problem solving, analytical skills and the ability to learn and adapt quickly in a fast paced environment.
Overview
2026
2026
years of professional experience
Work History
Account Manager, Western Canada
Lantronix Canada, ULC
- Company Overview: (Formerly Intrinsyc Technologies Corporation, acquired January 2020)
- Team efforts resulted in 30% revenue growth and 26% CAGR
- Managed all new Qualcomm development kit hardware sales (Global)
- Managed and executed lead generation strategy, including cold calling, target market research, business development with OEMs and Qualcomm ecosystem.
- Provided market research input to influence new product development
- Managed sales and marketing reports for C-level decision making
- Qualified new leads and distributing leads to global sales team
- Provided product knowledge and product recommendations to new clients, including custom solutions involving solutions architect and engineering team.
- Facilitated meetings between clients, engineering and project managers.
- Assessed credit approval for new customer accounts
- Administrator for Zoho and Sage CRM systems
- Managed accounts for Western Canada and global services projects
- Executed target account research through LinkedIn Navigator and online research
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database (Sales Force Lightning).
Sr. Sales Operations Specialist
Lantronix Canada, ULC
01.2018 - 08.2025
- Company Overview: (Formerly Intrinsyc Technologies Corporation, acquired January 2020)
- Analyzed sales forecast through custom reports (Salesforce and IFS)
- Worked collaboratively with sales management and IT task force to improve process for onboarding, quoting, forecasting, order entry and invoicing. This included system changes to CRM, Salesforce and IFS.
- Collaborated with cross-functional teams to optimize standard operating procedures.
- Coordinated with account managers to maintain accurate and timely forecasting to meet customer request dates.
- Implemented onboarding, order entry and invoicing process for SAAS product line.
- Worked proactively with product managers and engineering team to identify product release dates, schedule changes, testing issues and communicate updates to customers.
- Worked late nights and early mornings with international shipping and fulfillment team to ensure on time delivery for EMEA, APAC and Americas client orders valued up to 40mil.
- Collaborated with finance, product managers, sales and fulfillment teams to meet quarterly and yearly revenue goals
- Accomplished cross-team collaboration for ISO 9001 certification process to meet strict quality management system requirements. An emphasis on documentation: quality manual, procedures, order documentation, quality policy and procedures to meet auditor requirements.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Media Coordinator
Vancouver Brain Injury Association
06.2017 - 08.2017
- Lead 2017 rebranding of organization: logo, strategic goals, mission and values
- Developed short and long-term business, marketing, and financial strategy
- Planned and executed fundraising and community outreach events
- System research and implementation: CRM, Ecommerce and crowd funding applications
- Planned and implemented online media: website design, social media, PPC and SEO
- Redesigned website using Wordpress: Optimized page layout, site navigation and user interface
- Redesigned patient onboarding process
- (Internship)
Sales Representative
TELUS Corporation
06.2016 - 09.2016
- Met weekly sales targets for account activations and accessory sales by utilizing extensive product knowledge and customer-centric selling skills
- Creating customer satisfaction and loyalty through in-person and over-the-phone support for new and existing customers
- Recording and reporting daily sales by closely following company policies and procedures
- Exceeded sales target by qualifying customer needs and providing extensive product knowledge
- Closely followed all company procedures and documentation requirements
- Built a positive and productive work environment by conducting all tasks in a professional, friendly and team-spirited manner.
- (Internship)
Education
Bachelor of Business Administration -
Capilano University
North Vancouver, BC12.2017
Skills
- Enthusiastic energy and public speaking ability, proven through business presentations, client facing presentations and quarterly business meetings
- Software expert: Salesforce Lightning, IFS, Oracle, Shopify, Microsoft Office (Excel, Word, Sharepoint, Outlook), CRM databases (TELUS), Hubstaff, Twin Oaks, Telus intranet, Zoho, Sage
- Expert at building client relationships, developing sales processes for key accounts and managing projects with a 2-9 month lead time
- Experience developing and implementing Social Media campaigns (Facebook, Twitter, Instagram, Linked In)
- Experience with online advertising and analytics (Facebook ads, Google Ads, Google Analytics, Survey Monkey, Mail Chimp, Vertical Response)
- Well versed at implementing processes for documentation control and records to meet auditor requirements
- Enjoys developing efficient, user friendly sales processes to optimize workflow
- Excellent collaborator among C-level executives, management and lead engineers
- Exhibits camaraderie, pride, and dedication to success!
Interests
Timeline
Sr. Sales Operations Specialist
Lantronix Canada, ULC
01.2018 - 08.2025
Media Coordinator
Vancouver Brain Injury Association
06.2017 - 08.2017
Sales Representative
TELUS Corporation
06.2016 - 09.2016
Account Manager, Western Canada
Lantronix Canada, ULC
Bachelor of Business Administration -
Capilano University
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