Richelle Mitchell
London,ON
Summary
Diligent PSW focused on providing optimal support to clients during home care and residents in long-term care through personalized assistance and care required to manage diverse medical conditions. Proficient in care planning and documentation, training and experience in assisting clients and residents with ADLs. Caring, organized and friendly with excellent interpersonal skills is seeking employment as a PSW.
Overview
8
8
years of professional experience
Work History
Personal Support Worker
City of London- Dearness Home LTC
10.2022 - Current
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted residents with daily living activities, promoting independence and wellbeing.
- Assisted residents in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of resident care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Enhanced resident comfort by providing compassionate and attentive personal care.
- Monitored resident's health status regularly, reporting any changes to the appropriate medical staff.
- Turned and positioned bedbound residents to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with residents through active listening and empathetic communication skills.
- Provided safe mobility support to help residents move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
PSW/ Caregiver
HomeInstead Senior Care
05.2022 - 12.2022
- Documented vitals, behaviors and medications in client journal.
- Provided safe mobility support to help clients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged clients in meaningful conversation, socialization and activity while providing personal care assistance.
- Monitored, tracked and conveyed important client information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted clients with self-administered medications.
- Turned and positioned bed bound clients to prevent bedsores and maintain comfort levels.
- Used company software and databases to maintain records of services performed, patient conditions and mileage.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Internship to PSW Position
McCormick Home
12.2021 - 05.2022
- Supported residents with mental support and physical activities to accomplish quality of life and sustain needs.
- Used company software and databases to maintain records of services performed and residents conditions.
- Engaged residents in meaningful conversation, socialization and activity while providing personal care assistance.
- Monitored, tracked and conveyed important resident information to healthcare staff to help optimize treatment planning and care delivery.
- Turned and positioned bed-bounded residents to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help residents move around personal and public spaces.
- Assisted residents with caring for themselves by teaching proper and safe use of ambulation assistive devices such as canes or walkers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted residents with therapy exercises as specified by care team.
- Evaluated residents to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as Dementia, COPD, Parkinson's disease and Palliative.
- Promoted good oral and personal hygiene by assisting residents with shaving, bathing and teeth brushing.
In-Home Caregiver
Homeinstead Senior Care
11.2021 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Production Worker
Hollandia Baking
12.2020 - 07.2021
- Mark and label containers, container tags, or products, using marking tools
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
- Record product, packaging, and order information on specified forms and records.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
- Seal containers or materials, using glues, fasteners, nails, and hand tools.
- Load materials and products into package processing equipment.
- Assemble, line, and pad cartons, crates, and containers, using hand tools.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Transport packages to customers' vehicles.
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
- Obtain, move, and sort products, materials, containers, and orders, using hand tools.
- Located and picked merchandise weighing up to 50 pounds to fulfill daily customer orders
HR Assistant
Gray Ridge - L.H Gray & Son Limited
03.2020 - 01.2021
- General administrative support for national HR team, including screening calls, managing appointments, preparation and update of PowerPoint presentations, organizational charts, spreadsheets and other documentation such as supplier contracts, email, copying, courier and booking meeting rooms, etc.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Supported coordination of benefits open enrollment activities and process.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Followed up at onboarding checkpoints with new employees/managers.
- Updated and Maintained HR/training documentation of more than 100 employees.
- Assisted with scheduling and setting up of corporate-initiated training activities.
- Updated and Maintained Annual Performance Review process.
- Updated, organized and filed HR documentation and training records electronically.
- Ensured electronic directories are up-to-date and obsolete data is stored appropriately as needed.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management including job descriptions.
- Followed up on new employee checklists and required paperwork for timely completion and filing.
- Assisted in JHSC meeting minutes and follow up actions as needed.
- Assisted with Service Award program for employees.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Assisted with organizing and supporting company-sponsored/employee events.
- Assisted with charitable contributions allocations, newsletter/general communication, and scholarship program as needed.
- Ensured that all business activities are performed at the highest ethical standards and in compliance with the code of business conduct.
- Adhered to departmental procedures.
- Adhered to all health and safety rules and procedures.
- Performed other administrative duties as assigned Additional Responsibilities (as defined in the Occupational Health and Safety Act).
- Ensured that all workers comply with the Act and regulations.
- Ensured that any equipment, protective devices or clothing required by employer is used or worn by employee.
- Advised worker of any potential or actual health or safety dangers.
- Worked in compliance with the Act and regulations.
- Reported any known workplace hazard to employer or supervisor.
Egg Packer/Grader
Gray Ridge Egg Farms
08.2019 - 03.2020
- Graded 3 different types of eggs and ensure there are no cracks or rejects going into packing area
- Checked eggs before placing them in required packaging for customers
- Packed eggs following specific instructions
- Checked to make sure packaging container are damages free and not dirty
- Verified that dates and item codes are correct, readable and visible.
- Placed completed products on conveyers to be stacked and prepared for shipment
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health and environmental regulations as prescribed by law.
Customer Service/Email Agent
The Bradford Group
01.2018 - 01.2019
- Provided exceptional customer service, respond to complaints via telephone & email.
- Engaged customers, retain customer loyalty through rapport building.
- Placed and checked order statuses using company order website.
- Developed strong rapport with customers and created positive impression of business
- Built customer loyalty and retention by delivering excellent shopping experiences
- Processed accurate credit and debit sales transactions for more than 25 customer orders per day
Volunteer
Chartwell
08.2017 - 11.2017
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Planned and delivered 5 activities and special events for programs and services.
- Supported staff with clerical work and other office tasks.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Assisted program manager with planning and fundraising responsibilities.
- Organized and managed events and projects as part of community support services.
- Assisted with special events or programs.
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Certificate in Personal Support Worker Program - Health Care Aide
Westervelt College
London, ON2022
Honors Diploma - Business Administration
TriOS College
London, ON2019
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- Team Collaboration
- First Aid & CPR Certification
- Client Records Management
- Social Perceptiveness
- Convalescence Support
- Care Planning
- GPA certified
Timeline
Personal Support Worker
City of London- Dearness Home LTC
10.2022 - Current
PSW/ Caregiver
HomeInstead Senior Care
05.2022 - 12.2022
Internship to PSW Position
McCormick Home
12.2021 - 05.2022
In-Home Caregiver
Homeinstead Senior Care
11.2021 - 03.2022
Production Worker
Hollandia Baking
12.2020 - 07.2021
HR Assistant
Gray Ridge - L.H Gray & Son Limited
03.2020 - 01.2021
Egg Packer/Grader
Gray Ridge Egg Farms
08.2019 - 03.2020
Customer Service/Email Agent
The Bradford Group
01.2018 - 01.2019
Volunteer
Chartwell
08.2017 - 11.2017
Certificate in Personal Support Worker Program - Health Care Aide
Westervelt College
Honors Diploma - Business Administration
TriOS College
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