Arshdeep Atlas
Victoria,British Columbia
Summary
I am a dedicated and empathetic customer service representative with ten plus years of experience in high volume environments. I have the ability to handle sensitive information with discretion and deliver clear, accurate, and respectful communication to diverse clientele. I can adapt to resolving complex client inquiries, navigating multiple systems simultaneously, and meeting performance targets in compliance-driven settings. I am passionate about public service and committed to supporting the financial well-being of British Columbians through knowledgeable and efficient service.
Overview
26
26
years of professional experience
Work History
Client Service Representative
BCFMA
01.2025 - 04.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Spa Therapist/Team Trainer
Amanita Spa at the Bear Mountain Golf Resort
08.2020 - 05.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
- Discussed procedures and treatment options with clients.
- Resolved customer complaints and facilitated conflict resolutions.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Trained and mentored 5-10 new personnel hired to fulfill various roles.
Customer Service Representative
BC Ferries
02.2023 - 08.2023
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
BC Pension Corporation
06.2021 - 01.2023
- Explaining pension concepts, plan rules, interest applications and administrative process to members, clients, and their representative
- Responding to correspondence (fax, mail, e-mail) in response to member inquiries using their expertise to interpret and apply legislation, regulation, policies and procedures and plan rules
- Utilizing tools, guides, procedures, and process to deliver constant high-quality service
- Respond to complaints and resolve issues while providing high quality customer service
- Updated customer records in the company database
- Assisted customer in navigating through various web pages on the company’s website
- Developed and maintained positive relationship with the customer by providing timely accurate information and solutions to their enquiries or problems.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Delivered prompt service to prioritize customer needs.
Lead Aesthetician
Sante Spa at the Bear Mountain Golf Resort
09.2008 - 11.2019
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Performed treatments and created and maintained records of treatment according to company policy
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Kept records of client needs and preferences and services provided
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
- Advised clients on proper home-care regimens.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
Owner/Operator
Cocoon Esthetics Ltd.
06.1999 - 05.2006
- Managed day-to-day business operations
- Evaluated suppliers by assessing quality, timelines, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Directed and coordinated activities of a business or department concerned with production, pricing, sales, or distribution of products
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Education
Business Administration -
Royal Roads University
Victoria, BC05.2021
Completed Coursework Towards Aesthetics Diploma - Cosmetology
Martier School of Cosmetology
Victoria, BC09.1998
English As A Second Language Course - ESL
Camosun College
Victoria, BC05.1997
Matriculation examination -
Punjab School Education Board
Phagwara, India11.1992
High School Diploma -
Kamla Nehru College
Phagwara, IndiaSkills
- Call center experience
- Customer service
- Computer skills
- Customer data confidentiality
- Problem resolution
- Office equipment proficiency
- Policies and procedures adherence
- Customer focus
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Professional Working
Timeline
Client Service Representative
BCFMA
01.2025 - 04.2025
Customer Service Representative
BC Ferries
02.2023 - 08.2023
Customer Service Representative
BC Pension Corporation
06.2021 - 01.2023
Spa Therapist/Team Trainer
Amanita Spa at the Bear Mountain Golf Resort
08.2020 - 05.2024
Lead Aesthetician
Sante Spa at the Bear Mountain Golf Resort
09.2008 - 11.2019
Owner/Operator
Cocoon Esthetics Ltd.
06.1999 - 05.2006
English As A Second Language Course - ESL
Camosun College
Business Administration -
Royal Roads University
Completed Coursework Towards Aesthetics Diploma - Cosmetology
Martier School of Cosmetology
Matriculation examination -
Punjab School Education Board
High School Diploma -
Kamla Nehru College
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