Elaine Murphy
Delta
Summary
Dynamic professional eager to join a challenging, results-oriented team environment while continuously acquiring new skills. Proven ability to adapt quickly and thrive under pressure, driving projects to successful completion.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Analyst
BCFMA
11.2015 - Current
- Software: M365 products including Power Automate, SharePoint Online and Power BI
- Optimize data capture using Power Automate, SharePoint online and SharePoint list solutions to generate metrics utilized by management and executive to provide trending and KPIs
- Lead technical BA on internal SharePoint Hub sites, M365 and security groups for document libraries, SharePoint page and SharePoint list security access
- Lead BA/PM of 6-8 team members who successfully migrated inboxes, phones and contacts from Microsoft 2013 to M365 with a special commendation by CEO for smooth roll-out
- Perform root cause analysis on complex client-reporting issues that affect websites, WebLogic, Tomcat, WordPress and Oracle database
- Facilitate communication with stakeholders on large infrastructure projects
Business Analyst
Beromons IT Consulting
08.2011 - 11.2015
- Software: Acumen (formerly iSpectrum) and Weathview (WB) core banking systems
- Optimized system configuration for changing business requirements and newly offered functionality
- Provided SQL queries and data fixes using Oracle and SQLServer databases
- Provided business requirements, UAT testing and training documentation
- Worked remotely with Williams Lake Credit Union, North Peace Savings and Credit Union, Integris Credit Union, Spruce Credit Union, Telus and Easyfinancial
Business Analyst
Fiserv
08.2007 - 08.2011
- Software: Acumen (formerly iSpectrum) web based core banking system
- Configured banking system and worked closely with clients to leverage the banking system functionality to meet their current business processes
- Smoke-tested new builds from development and conversion teams
- Provided SQL queries using an Oracle database to clients and internal staff
- Provided internal and external training for accounting and system administration areas
Business Analyst
Fincentric Corporation
08.2000 - 01.2003
- Software: Wealthview Banking (WB) – core banking system
- Provided QA testing for core Wealthview product between billable projects
- Canadian Tire Bank Project –Lead Business Analyst for Go-Live
- Led Joint Application Development (JAD) sessions with customer and third parties
- Wrote functional system requirements used by development, QA and customer to facilitate their build/test deliverables
- Performed gap analysis between current and desired functionality
- Created estimates and delivered impact analysis based for timelines and scope
- Worked with Subject matter experts in mortgages, registered deposits, general ledger, cheque and EFT clearings
Usability Specialist
Chancery Software Ltd.
01.2001 - 02.2002
- Open District is a web application in the Student Management System (SMS) used on Mac and Windows platforms.
- Wrote and reviewed collaboratively high level design documents within multidisciplinary team
- Performed heuristic usability reviews of web application functionality
- Tools included Oracle, SQLServer, Word , Visio , Photoshop, PaintShop Pro, Adobe Framemaker and Distiller
Sr. Product Designer
Total Care Technologies
02.1999 - 08.2000
- Software: ESP - staff scheduling software
- Wrote and reviewed uses cases, Graphical User Interface (GUI) specifications using Rational Unified Process(RUP) with multidisciplinary team
- Provided design prototypes at multiple stages to get technical feasibility assessment
- Produced Visio 2000 diagrams of business scenario explaining expected results from C++ and SQL logic and redesigned product to meet Microsoft standards and internal style guide
- Tools included SQLServer, Borland C++ Builder , PVCS Tracker , Version Manager , Paint Shop Pro , Visio , Word , Dreamweaver, UltraDev, Fireworks, Flash, Rationale Requisite Pro and Rationale Rose
Services Consultant
JetForm Corporation
11.1996 - 02.1999
- Prudential Insurance Project
- Project integrated existing applications to improve billing accuracy by moving towards a single point of entry
- Performed high level scoping and requirements gathering on customer site
- Wachovia Bank Project
- Commercial and Real Estate Loan Application was used to bring loans from paper-based process
- Led development of Visual Basis front end to gateway middleware connected to DB2 housed in a mainframe environment
- Led multiple customer departments in Joint Application Development (JAD) sessions
- Tools included SQLServer 6.5 Visual Basic 4.0, VBA Compiler 2.0,ADO NT 4.0, Word 95, MKS Source Integrity, DB2 5.0
Education
Project Management Institute
01.2019
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Information Technology Institute
Ottawa, ON01.1996
B.Science - Biology
Mount Allison University
Sackville, NB01.1995
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite, JIRA, Oracle, WordPress
- Gap analysis
- Root cause analysis
- ETL and SQL query reporting
- Milestone planning
- Baseline task tracking
- Stakeholder status reporting
Accomplishments
- Lead BA/PM of 6-8 team members who migrated inboxes, phones and contacts from Microsoft 2013 to M365 resulting in a special commendation by CEO for the smooth roll-out
- Designed and implemented an innovative leave summary solution for 200 employees to transition from excel spreadsheets to sharepoint document library to finally residing in UKG HR leave system
- Lead BA for Canadian Tire Bank (CTB) internet banking go-live including deposits, mortgages, lines of credit, EFTs and call centre training
- Lead Fiserv BA for multiple successful banking conversions that were cost neutral for overall project implementation
Languages
English
Native or Bilingual
Certification
- PMI-PBA - Certified Business Analysis Professional
- PMI-ACP - Agile Certified Professional
- PMP - Project Management Professional
Timeline
Business Analyst
BCFMA
11.2015 - Current
Business Analyst
Beromons IT Consulting
08.2011 - 11.2015
Business Analyst
Fiserv
08.2007 - 08.2011
Usability Specialist
Chancery Software Ltd.
01.2001 - 02.2002
Business Analyst
Fincentric Corporation
08.2000 - 01.2003
Sr. Product Designer
Total Care Technologies
02.1999 - 08.2000
Services Consultant
JetForm Corporation
11.1996 - 02.1999
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Information Technology Institute
B.Science - Biology
Mount Allison University
Project Management Institute
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