Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
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Emily Skubovius

Emily Skubovius

Victoria,British Columbia

Summary

People-focused professional who thrives on building lasting relationships, inspiring teams, and creating exceptional customer experiences. Skilled at keeping operations running smoothly, from executive support to vendor partnerships, while finding smarter, more efficient ways to work. Recognized for a collaborative spirit, sharp organization, and a genuine commitment to helping both customers and colleagues succeed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Equilibrium Therapeutics
Victoria, British Columbia
01.2023 - Current
  • Oversee operations for three multidisciplinary healthcare clinics, ensuring seamless day-to-day function across administration, client care, and clinical services.
  • Lead all human resources functions, including recruitment, onboarding, training, performance management, and policy development for a team of 80 staff and contractors.
  • Implement process improvements and technology solutions (including practice management software optimizations) that enhance efficiency, reduce errors, and improve patient experience.
  • Collaborate with clinic directors, providers, and support teams to align operations with strategic goals and deliver exceptional client service.
  • Act as a key point of contact for escalated client concerns, resolving issues with empathy, professionalism, and efficiency.

Assistant Operations Manager

Equilibrium Therapeutics
Victoria, British Columbia
10.2022 - 01.2023
  • Assisted in training new staff on operational procedures and customer service standards.
  • Managed inventory levels and ordered supplies to meet operational needs.
  • Oversaw scheduling to ensure adequate coverage for all shifts and tasks.
  • Collaborated with management to identify areas for operational enhancements and growth.
  • Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
  • Developed strategic plans for improving operational processes and increasing productivity levels.

Marketing Coordinator

Equilibrium Therapeutics
Victoria, British Columbia
09.2021 - 10.2022
  • Coordinated marketing campaigns across various platforms and channels.
  • Developed content for social media, newsletters, and promotional materials.
  • Conducted market research to identify trends and customer preferences.
  • Assisted in organizing events, trade shows, and promotional activities.
  • Managed relationships with external vendors to ensure successful completion of projects within budget constraints.

Manager on Duty

YMCA-YWCA Vancouver Island
Victoria, British Columbia
09.2019 - 09.2021
  • Supervised daily operations and ensured smooth facility management for over 1500 members daily.
  • Trained and mentored staff on customer service best practices.
  • Resolved member concerns promptly to maintain high satisfaction levels.
  • Implemented safety protocols to ensure a secure environment for all patrons.
  • Developed strategies to increase customer satisfaction ratings.

Education

Human Resources Training

Camosun College
Victoria, BC
01-2024

Business Administration and Management

Camosun College
Victoria, BC
12.2023

Skills

  • Operational strategy
  • Team leadership
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Customer relationship management (CRM)

Certification

  • WATER SAFETY INSTRUCTOR (Recertification), Red Cross
  • NATIONAL LIFEGUARD - POOL OPTION
  • STANDARD FIRST AID (Recertification), Red Cross
  • LIFESAVING INSTRUCTOR (Recertification)
  • APPRENTICESHIP SUPERVISOR, Lifesaving Society of BC & Yukon

Volunteer Experience

  • Siloam Mission
  • Mission House
  • MBCI
  • Salvation Army

References

References available upon request.

Timeline

Operations Manager

Equilibrium Therapeutics
01.2023 - Current

Assistant Operations Manager

Equilibrium Therapeutics
10.2022 - 01.2023

Marketing Coordinator

Equilibrium Therapeutics
09.2021 - 10.2022

Manager on Duty

YMCA-YWCA Vancouver Island
09.2019 - 09.2021

Human Resources Training

Camosun College

Business Administration and Management

Camosun College

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Emily Skubovius