JEAN VAN DER MERWE
MORECORP
Calgary,AB
2
Languages
13
years of professional experience
Strategic Operations Manager with 13 years of experience driving efficiency and productivity in fast-paced environments. Led complex operations, streamlined processes, and fostered collaboration across teams and stakeholders. Adaptable and commercially focused, with strong organizational and leadership skills to tackle new challenges.
Work History
OPERATIONS MANAGER
8 Years 5 Months- Cycle Lab Bike Park is a large, secure outdoor adventure and cycling facility in the middle of Johannesburg, built around getting people—especially children and families—active, outdoors and enjoying cycling. As the operations manager/general manager of the facility, I was responsible for the day-to-day operations for this large, high-volume bike park, overseeing staff, customer experience, health and safety, facility maintenance, event, and all other operational processes.
- Oversaw financial management, budget management, accounting and payroll activities
- Developed key performance indicators to assess and enhance operational process effectiveness
- Developed key performance indicators to measure effectiveness of operational processes
- Mitigated business risks by working closely with staff team member and assessing performance
- Monitored customer service quality to ensure high satisfaction levels. and all logistics requirements within the park
- Managing quality of customer service and all logistics requirements within the park
- Led the team to maintain high morale and created opportunities for employee recognition and reward practices.
- Effective and clear response/feedback to superiors on park information and supply of specific documentation
- Managed staff work schedules and assigned specific duties.
- Established strong vendor relationships to negotiate favorable pricing and secure materials for park improvement projects
- Ensured that there was clear communication from head office, through myself, to the team
- Provided regular updates directly to the CEO on operational matters. of MoreCorp
- Reason for leaving – Immigration to Canada
AREA SALES MANAGER
2 Years- Developed strategic sales plans aligned with company objectives and market trends
- Trained and mentored new sales representatives to enhance performance and skills
- Trained and mentored new sale representatives to enhance performance and skills
- Facilitated regular sales meetings to share insights and align team goals effectively
- Built strong relationships with key clients to ensure satisfaction and retention efforts
- Cultivated strong relationships with key clients, driving satisfaction and retention rates
- Conduct market research to identify customer needs and competitive positioning
- Compiled and analyzed weekly, monthly, quarterly reports on sales volume and competitive landscape, informing strategic decisions
- Implemented innovative approaches for increasing brand awareness among target audience
- Penetrated new markets by investigating competitor products, services, and trends.
- Led, coached and developed employees to achieve sales goals
SALES MANAGER
1 Year 11 Months- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Created sales forecasts and schedules aligning with productivity targets.
- Performed sales consultations and educated clients on products and services
- Trained, coached and mentored junior sales personnel to ensure success in their roles
- Conducted performance reviews to assess team effectiveness and set improvement goals
- Designed training programmes improving staff customer service skills
- Resolve customer complaints regarding sales and service
- Coordinated events and workshops to boost community involvement and brand visibility
- Virgin Active is a leading health and fitness club operator offering gym facilities, fitness classes, personal training, wellness services, and a range of recreational and lifestyle programmes designed to support members health and wellbeing.
- Reason for leaving – internal transfer to Sales Manager Pretoria East
SALES CONSULTANT
9 Months- Conducted cold calls to prospective customers, introducing tailored company offerings to generate interest
- Developed and maintained relationships with new and existing clients to increase sales revenue
- Cold calling to prospective customers to introduce company offerings
- Set up meetings with potential clients and listened to their needs and concerns
- Listened to customers to understand needs and refer to optimal services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Engaged customers in conversation, utilizing strong verbal skills to accurately identify their needs and requirements
- Virgin Active is a leading health and fitness club operator offering gym facilities, fitness classes, personal training, wellness services, and a range of recreational and lifestyle programmes designed to support members health and wellbeing.
- Transitioned to Sales Manager role in Pretoria East after internal promotion
SALES CONSULTANT
9 Months- Conducted cold calls to prospective customers, introducing tailored company offerings to generate interest
- Developed and maintained relationships with new and existing clients to increase sales revenue
- Cold calling to prospective customers to introduce company offerings
- Set up meetings with potential clients and listened to their needs and concerns
- Listened to customers to understand needs and refer to optimal services
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Engaged customers in conversation, utilizing strong verbal skills to accurately identify their needs and requirements
- Virgin Active is a leading health and fitness club operator offering gym facilities, fitness classes, personal training, wellness services, and a range of recreational and lifestyle programmes designed to support members health and wellbeing.
- Transitioned to Sales Manager role in Pretoria East after internal promotion
Education
High School Diploma
Skills
Project management
Budget management
Health & safety compliance
Maintaining compliance
Systems implementation
Market analysis
Business development understanding
Business development
Compliance management
Budget management
Complex problem analysis
Microsoft Office (Outlook
Word
Excel
PowerPoint)
Salesforce 2020-2022
Slack 2022-2024
Social Media Strategy
Slack collaboration
Payroll Management
Operational Strategy
ArcGIS
Process Optimization
Visual Communication
Operational efficiency
Languages
- Afrikaans
- English
Personal Information
- Gender: Male
- Nationality: South African
- Availability: Immediately
- Work Permit: Open Work Permit for Canada & Visitors US visa
- ID Type: RSA ID Number
- ID Number: 8211015006088
Ethnic Group
White
Timeline
OPERATIONS MANAGER
MORECORP
01.2018 - 06.2026Read More
AREA SALES MANAGER
MORECORP
12.2015 - 12.2017Read More
SALES MANAGER
VIRGIN ACTIVE
10.2013 - 09.2015Read More
SALES CONSULTANT
VIRGIN ACTIVE
01.2013 - 10.2013Read More
SALES CONSULTANT
VIRGIN ACTIVE
01.2013 - 10.2013Read More
Lagenhoven Highschool
High School Diploma
12.2000Read More