Selina Bortolotto
Victoria,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Optometric Assistant
Maycock Eyecare
03.2024 - Current
- Welcome, check in and check out patients for exams and optician appointments
- Pre-testing patients (Optos, OCT, Autorefractor, Tonometer, Visual Field)
- Book various appointments for doctors including regular exams and triaging emergencies
- Collect insurance information to directly bill for patients and taking payment for remaining balances of eye exams, contact lenses and glasses
- Work with opticians and fellow optometric assistants to provide positive experience for patients and doctors providing services
- Ordering and receiving contact lenses for patients and stock for the office
- Experience handling patients with various conditions that limits mobility and speech
Front End Assistant Manager
The Root Cellar Village Green Grocer, Victoria BC
05.2023 - 03.2024
- Scheduling front end department of over 25 team members.
- Ensure cash handling, health and safety requirements, and building equipment standards are meeting company and government standards in all aspects of operational and team day-to-day execution
- Communicate with software company when technical issues arise
- Manage inventory while organizing displays and products
- Communicating with team members on etiquette and customer service.
Front End Supervisor
The Root Cellar Village Green Grocer, Victoria BC
08.2022 - 05.2023
- Prepare daily cashouts, count and balance daily till floats at store closing.
- Provide coaching to fellow team member with assistance from front end manager
- Trained new employees on company policies and correct procedures
- Process refunds for customers and seek solutions when necessary.
Head Cashier
The Root Cellar Village Green Grocer, Victoria BC
05.2022 - 08.2022
- Count till floats, set up department before store opening and delegate daily tasks to cashiers.
- Providing exceptional customer service
- Operate POS system and memorize over 500 product codes
Visual Merchandiser
Mountain Equipment Company
03.2021 - 08.2021
- Kept store visuals up to date with brand/ seasonal campaigns.
- Created innovative displays to increase customer engagement with products.
- Communicated with store department heads on what works with customer engagement.
- Incharge of overall cleanliness and organization of sales floor.
Retail Accounting Clerk/ Advisor
Mountain Equipment Company
06.2019 - 03.2021
- Responsible for daily cashouts of over $10,000.
- Head of Member service desk and point of sale cash system.
- Processed warrantied products from customers and contacted manufacturers with defect information.
- Gained product knowledge as new products and technologies advanced.
Education
Visual Arts Diploma -
Camosun College
Victoria, BC05.2023
High School Diploma - undefined
Kelowna Secondary School
Kelowna, BC06.2020
Skills
- Manage time efficiently
- Problem solving with creative solutions
- Ability to work under pressure in a fast paced environment
- Lead and manage a team
- Customer service
- Office administration
- Sales support
- Willingness to learn
- Excellent capacity to retain new things
- Visual field testing
- Medical record management
- Optometric equipment operation
Timeline
Optometric Assistant
Maycock Eyecare
03.2024 - Current
Front End Assistant Manager
The Root Cellar Village Green Grocer, Victoria BC
05.2023 - 03.2024
Front End Supervisor
The Root Cellar Village Green Grocer, Victoria BC
08.2022 - 05.2023
Head Cashier
The Root Cellar Village Green Grocer, Victoria BC
05.2022 - 08.2022
Visual Merchandiser
Mountain Equipment Company
03.2021 - 08.2021
Retail Accounting Clerk/ Advisor
Mountain Equipment Company
06.2019 - 03.2021
High School Diploma - undefined
Kelowna Secondary School
Visual Arts Diploma -
Camosun College