Annika Ouellet
Ottawa
Summary
Dedicated and detail-oriented Health Sciences graduate (Honours Bachelor of Health Sciences, University of Ottawa, December 2024) with a strong academic background and consistent recognition on the Dean’s List. Possesses over seven years of customer service experience in a bilingual environment, demonstrating excellent communication, organizational, and problem-solving skills. Seeking full-time opportunities where I can leverage my education and diverse experience to contribute to organizational success and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Services
Canadian Medical Protective Association
04.2023 - Current
- Provided exceptional bilingual customer service to CMPA members, handling inquiries regarding medical-legal matters and general membership queries via telephone or correspondence.
- Served as the primary point of contact at the Contact Centre, efficiently managing member validation, case creation, and assignment using CRM systems and databases.
- Screened and directed phone calls from physicians needing medical-legal assistance to ensure timely support and a high level of customer satisfaction.
- Coordinated and scheduled calls with physician advisors, optimizing timing to meet their schedules and member needs, enhancing medical-legal assistance and support services.
Receptionist & Keyholder
Fit4Less
06.2020 - 05.2023
- Greeted and assisted visitors, processed payments, and resolved member inquiries.
- Maintained reception area, performed opening/closing procedures, and handled complaints to ensure customer satisfaction.
Seasonal Associate
Home Depot
04.2022 - 09.2022
- Assisted customers and organized products, ensuring proper merchandising and sales support.
- Demonstrated product knowledge and supported safe handling of merchandise.
Team Leader & Keyholder
Chocolats Favoris
04.2019 - 01.2020
- Led and trained teams, ensuring smooth operations and maintaining high customer satisfaction during peak hours.
- Managed opening/closing procedures, cash handling, and balancing tills.
Garden Center Associate
Canadian Tire
04.2021 - 09.2021
Cast Member
Landmark theaters
01.2020 - 04.2020
Hostess & Front Take Out
Mandarin
11.2017 - 07.2019
Education
Bachelor’s Degree -
University of Ottawa – Health Science
Ottawa, ON12.2024
High school diploma -
École Secondaire Catholique Béatrice
Orleans, ON06.2019
Skills
- Bilingual: Fluent in both French and English
- Proficient in Microsoft Office and Google Workspace
- Familiarity with CRM software, such as SugarCRM
- Experience volunteering with vulnerable populations
- Extensive 7 years of customer service experience
- Excellent communication skills, both written and oral
- Exceptional problem-solving abilities with attention to detail
- Quick learner, adept at adapting to new situations and technologies
- Highly organized with excellent planning and multitasking abilities
- Skilled in conflict resolution and team leadership
- Strong academic foundation in science, mathematics, and social sciences
- Strong interpersonal skills, able to build positive relationships with clients and colleagues
Certification
- Police Record Check – Level 3 Vulnerable Sector Check
- G License (Clean Driving Record)
Timeline
Membership Services
Canadian Medical Protective Association
04.2023 - Current
Seasonal Associate
Home Depot
04.2022 - 09.2022
Garden Center Associate
Canadian Tire
04.2021 - 09.2021
Receptionist & Keyholder
Fit4Less
06.2020 - 05.2023
Cast Member
Landmark theaters
01.2020 - 04.2020
Team Leader & Keyholder
Chocolats Favoris
04.2019 - 01.2020
Hostess & Front Take Out
Mandarin
11.2017 - 07.2019
- Police Record Check – Level 3 Vulnerable Sector Check
- G License (Clean Driving Record)
Bachelor’s Degree -
University of Ottawa – Health Science
High school diploma -
École Secondaire Catholique Béatrice
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