Summary
Overview
Work History
Education
Skills
Certification
AREAS OF EXPERTISE
Languages
Timeline
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PARIKSHITH UPADHYAYA

PARIKSHITH UPADHYAYA

Ottawa

Summary

An accomplished and results-driven Business Analyst with over 17 years of experience in the software industry, specializing in the Energy and Utilities sector. Proven expertise in Oracle Customer Care and Billing (CC&B) as a Techno-Functional Consultant, with a strong focus on bridging the gap between business needs and technical solutions. Successfully led onshore teams, managed full project lifecycles, and implemented complex projects while ensuring high-quality delivery on time and within budget.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Onshore Lead & Business Analyst, Oracle CC&B

IBM
02.2014 - Current
  • Currently serve as the Onshore Lead for Hydro Ottawa, responsible for end-to-end project and enhancement delivery, including requirements gathering and implementation for new projects.
  • Prepare detailed project estimations and provide real-time Agile reports to track progress and update component lists.
  • Manage and bill clients based on Major Enhancements (MECs), Change Requests (CRs), and new projects, ensuring accurate and transparent financial tracking.
  • Conducted comprehensive fit-gap analysis to identify business needs and align them with system capabilities, providing effective solutions and avoiding unnecessary customization.
  • Led the implementation of major projects at Hydro Ottawa, including Rate Optionality, Metering Interval for Multiple Organizations (MIMO), Ultra-Low Overnight (ULOW), and Net Metering.
  • Successfully executed a major CC&B upgrade from version 2.3 to 2.7 for ALLETE, leading the testing and functional teams and driving the database migration efforts.
  • Developed extensive training materials on CC&B’s end-to-end functionality for a 12-member testing team at Hydro Ottawa.
  • Provided architectural oversight for enhancements and managed monthly reviews of all project deliverables and service requests.
  • Led development teams in resolving complex defects and converting legacy COBOL programs to Java, ensuring technical feasibility and high-quality solutions.
  • Developed and executed detailed test cases, and reviewed executed test cases from both offshore and client teams to ensure quality assurance.
  • Designed and built a CC&B test automation tool using IBM Cognos BI framework, incorporating version control with Subversion (SVN) to improve product quality and organizational agility.
  • Client: Hydro Ottawa (HOL), Northumbrian Water Limited (NWL), ALLETE

Senior Technical Consultant, Oracle CC&B

Infosys
02.2013 - 02.2014
  • Translated client business requirements into technical specifications, collaborating with functional consultants to ensure a seamless design process.
  • Designed and developed the technical framework for billing and payment gateways, integrating Oracle CC&B with third-party interfaces.
  • Developed multiple user-facing portals independently to meet specific client requirements.
  • Client: National Water Company (NWC)

Senior Software Engineer

Wipro
03.2008 - 02.2013
  • Developed and deployed Java and COBOL algorithms, along with 4GL scripting, to support core billing functionalities.
  • Created and demonstrated proofs of concept (POCs) for clients to showcase new features and functionalities.
  • Developed Config-tools such as Business Objects (BO), Main Objects (MO), Service Scripts, and Business Scripts.
  • Built and maintained core CC&B components, including Zones, Portals, and User Interface (UI) Maps, as well as the V-Structure (Person, Account, Premise, Service Point, and Service Agreement) for new client environments.
  • Client: Viridian Group

Education

Bachelor of Science - Telecommunication & Electronics

Visvesvaraya Technological University (VTU)
BANGALORE
06.2007

Skills

  • Programming Languages: Java, C, J2EE, JavaScript, COBOL, Groovy Scripting
  • Web Technologies: HTML, XHTML, DHTML, XSD, Inbound Web Services, XML
  • Frameworks & Methodologies: Oracle Utilities Application Framework (OUAF), Agile, DevOps, Model-View-Controller (MVC)
  • Databases: MySQL, Oracle 10g, 11g, 12c
  • Tools: Eclipse, ClearCase, SOAP, HP ALM, Subversion (SVN), JIRA, Confluence

Certification

  • Oracle Utilities Customer Care and Billing 2 Certified
  • Oracle Utilities Customer Cloud Service (OUCCS) Certified
  • Sun Certified Java Programmer
  • Hadoop and Big Data Technical Course Certified

AREAS OF EXPERTISE

  • Oracle CC&B: Functional and Technical Consulting, Upgrades, Implementation, and Enhancements.
  • Business Analysis: Requirements Gathering, Fit-Gap Analysis, Functional Specification (FS) Development, and Agile Reporting.
  • Project Leadership: Onshore Lead, Technical Team Leadership, Stakeholder Management, and Client Billing.
  • Agile & DevOps: Agile Project Management, Estimation, and DevOps Implementation Methods.

Languages

English
Full Professional
Hindi
Professional Working

Timeline

Onshore Lead & Business Analyst, Oracle CC&B

IBM
02.2014 - Current

Senior Technical Consultant, Oracle CC&B

Infosys
02.2013 - 02.2014

Senior Software Engineer

Wipro
03.2008 - 02.2013

Bachelor of Science - Telecommunication & Electronics

Visvesvaraya Technological University (VTU)

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PARIKSHITH UPADHYAYA