Jhoanna Aguila
Mississauga,Canada
Summary
Experienced professional in front office operations with a proven track record of efficiently managing high-volume environments. Recognized for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support to ensure smooth daily operations.
Overview
19
19
years of professional experience
Work History
Receptionist/Front desk Manager/Operations Team Lead
Canadian Association of Medical Aesthetics
04.2022 - 06.2025
- Maintain full schedules, optimizing resource use.
- Streamlined inventory management processes, ensuring timely product orders and maintaining optimal supply levels, contributing to seamless operations.
- Assessed and addressed patient needs and concerns, implementing follow-up appointment protocols that improved satisfaction and retention rates.
- Developed an efficient system for dispatching class supplies across provinces, resulting in timely deliveries and enhanced class readiness while enhancing operational efficiency.
- Trained front desk staff on best practices, elevating service quality and reinforcing a customer-centric culture.
- Maintained precise inventory records, ensuring timely supply orders that supported uninterrupted operational workflows.
- Responding to inquiries and providing information needed for models looking to book an appointment
- Booking models in for treatments; checking out and cashing out models after their treatment
- Providing administrative service to the instructors when there are classes happening
- Scanning, photocopying, and printing documents as needed
Medical Office Assistant/Receptionist
Triangle Physiotherapy
04.2021 - 05.2022
- Booking patients in for their appointments
- Billing the patient’s insurance and collecting payments for their treatments
- Answering phone calls from multiple lines
- Collecting patient’s information and history
- Preparing paperwork for WSIB and MVA patients.
- Doing some housekeeping such as doing laundry, sanitizing and making sure the reception area is clean and neat.
General Labor/Machine Operator
DOMA Woodworking Inc.
08.2015 - 03.2021
- Operating a machine called “Wonder Saw”
- Cutting, picking up and piling materials
- Assembling doors and orders
- Putting away materials into their specific shelves and conveyors
General Labor
Frendel Kitchens Limited
04.2014 - 01.2015
- Picking up materials to work on
- Sanding doors as preparation for final paint/topcoat
- Pushing carts filled with doors to be shipped out
Team Member/Shift Coordinator
Burger King
09.2006 - 08.2013
- Preparing and making drinks and burgers/sandwiches
- Doing cashier job both at the front counter and drive thru
- Stocking up and making sure everything is ready for the next person to work
- Making sure the tills for the cash is balanced in the beginning and end of shift
- Making deposits and obtaining deposit slips
- Doing inventory and inputting items on the system after a delivery
- Managing and delegating positions and work load to each team members working under my supervision
Education
Medical Office Assistant -
TriOS College
Mississauga, ON05.2021
Physiotherapist Assistant - undefined
triOS College
Mississauga, ON03.2010
High School - undefined
John Cabot Catholic S.S.
Mississauga, ON06.2008
Skills
- Advanced customer service skills
- Experienced team coordinator
- Proficient in Microsoft Office
- Skilled in accurate data entry
- Proficient in multitasking
- Clerical support experience
- Front desk management
- Effective scheduling
- Strong organizational skills
- Effective time management
- Skilled in customer phone interactions
- Strong written and verbal communication skills
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Receptionist/Front desk Manager/Operations Team Lead
Canadian Association of Medical Aesthetics
04.2022 - 06.2025
Medical Office Assistant/Receptionist
Triangle Physiotherapy
04.2021 - 05.2022
General Labor/Machine Operator
DOMA Woodworking Inc.
08.2015 - 03.2021
General Labor
Frendel Kitchens Limited
04.2014 - 01.2015
Team Member/Shift Coordinator
Burger King
09.2006 - 08.2013
Physiotherapist Assistant - undefined
triOS College
High School - undefined
John Cabot Catholic S.S.
Medical Office Assistant -
TriOS College
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