Alessia Braun
Toronto,ON
Summary
- Ambitious and responsible university student, looking to expand my knowledge while bringing value to an organization with my passion for superior customer service.
- Recognized for my positive attitude and professional behaviour to easily resolve customer issues and work very well within a team environment.
- Strong organizational skills with the ability to multi-task to ensure all work is completed.
- Proficient with computer systems and capable of preparing automated presentations and reports as needed.
- Naturally creative and innovative with the knowledge to operate all social media platforms to develop highly engaging communications and special events.
- Quick learner with a strong work ethic to go above and beyond standard duties to ensure the overall success of an organization.
Overview
18
18
years of professional experience
Work History
Server/Bartender
Pizza Wine Disco
2023.08 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Administrative Assistant and Detailer
DATT 1 Automotive Detailing
2021.04 - Current
- Source new customers and build brand awareness by developing effective social media posts for company
- Respond to inquiries and interact with customers in a friendly and professional manner
- Assist owner in actual car cleaning / detailing services.
Model
Vogue Talent & Creative Quo
2007.01 - Current
- Ability to express my creative side with part-time modelling assignments with two professional agencies over the past several years
- Quickly take direction from senior production staff and easily adjust to a variety of sets and working environments
- Effectively work with different photographers and co-models with minimal preparation time, resulting in assignments being completed on time and on budget
- Portfolio includes: National Bridal Show, Fashion Shows at Cloverdale Mall, Yorkdale, Limeridge Mall and Eaton Centre, Prom Segment on Breakfast Television, and lead role on My Paranormal Nightmare TV Show.
Server
Terroni
2023.06 - 2023.08
- Consistently maintain full product knowledge of entire food and beverage menu in order to provide guests with informed recommendations and up sell opportunities
- Natural leader who goes beyond standard duties prior, during, and after the shift to ensure co-workers and I are fully organized and supported to ensure guest satisfaction
- Always mindful of allergies and hygiene protocols when handling food
- Confidently manage all server requirements for 5-8 tables in a high-volume restaurant with calmness and efficiency
- Delivering an excellent guest experience by taking orders, serving dishes, and promptly clearing off tables and resetting with a positive and professional attitude.
Server
Cactus Club Cafe
2022.06 - 2023.06
- Delivering an excellent guest experience by taking orders, serving dishes, and promptly clearing off tables efficiently
- Confidently manage all server requirements for 5-8 tables in a high-volume restaurant with calmness and efficiency
- Consistently maintain full product knowledge of entire food and beverage menu in order to provide guests with informed recommendations and up sell opportunities
- Always mindful of allergies and hygiene protocols when handling food
- Natural leader who goes beyond standard duties prior, during, and after the shift to ensure co-workers and I are fully organized and supported to ensure guest satisfaction.
Expediter
Cactus Club Cafe
2021.07 - 2022.06
- Organized incoming orders to ensure food was promptly delivered to tables when servers need additional support
- Communicated customers' orders to chefs to ensure special requests or allergies were executed
- Maintained thorough knowledge of the menu to answer any questions servers or staff had about the food.
Customer Service and Deli Counter
San Remo Bakery
2019.07 - 2020.03
- Provide professional customer service to all guest entering the bakery.
- Assigned to phone duty as required to handle all incoming customer calls and route them to the appropriate department in a helpful manner.
- Received and fulfilled deli properly to extremely busy retail location.
- Efficiently performed cashier duties including handling of cash, debit and credit.
Sales Associate
Mastermind
2018.11 - 2019.01
- Eagerly assisted customers with locating desired products within the store and suggested suitable alternatives to ensure sales were maximized
- Handled incoming calls and answered all questions while also taking detailed messages for the management team
- Responsible for all cashier duties while also providing our signature gift-wrapping services at the service desk
- Effectively multitasked on a daily basis to ensure all customer needs were met during the very busy Christmas season.
Education
Bachelor of Arts - Communication And Media Studies
York University
Toronto, ON06.2025
High School Diploma -
Etobicoke School of The Arts
Etobicoke, ON06.2020
Skills
- Smart Serve Certification
- Proficient in MS Office including PowerPoint and Excel
- Proficient in Mac / iOS Operating systems
- Babysitting Certification
Volunteer Experience
- Daily Bread Food Bank (with Rogers), Sorted and packed donated food
- Etobicoke School of the Arts, Assist with various Theatre Productions, Provide coaching to Junior Volley Ball Team
References
Available upon request
Timeline
Server/Bartender
Pizza Wine Disco
2023.08 - Current
Server
Terroni
2023.06 - 2023.08
Server
Cactus Club Cafe
2022.06 - 2023.06
Expediter
Cactus Club Cafe
2021.07 - 2022.06
Administrative Assistant and Detailer
DATT 1 Automotive Detailing
2021.04 - Current
Customer Service and Deli Counter
San Remo Bakery
2019.07 - 2020.03
Sales Associate
Mastermind
2018.11 - 2019.01
Model
Vogue Talent & Creative Quo
2007.01 - Current
Bachelor of Arts - Communication And Media Studies
York University
High School Diploma -
Etobicoke School of The Arts
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