VICTORIA BALLIRO
Summary
Hard-working Law and Criminology and Criminal Justice Carleton graduate, with 5.5+ years of work experience. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Hostess, Server, Bartender
Kelsey's Original Roadhouse
07.2018 - Current
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Operated efficiently in high-volume setting to prepare and serve.
- Checked identification for minimum age for sale of alcoholic beverages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sales Associate
Victoria's Secret
11.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Arts - Law And Criminology And Criminal Justice
Carleton University
Ottawa, ON08-2025
Skills
- Customer Service
- Problem Solving
- Organization
- Teamwork
- Patience
- Flexibility
- Adaptability
- Social
- Trilingual: English, Spanish, French
- Smart Serve Certification
- G Driving License and Vehicle
Additional Information
Peer Tutor for children in the Special Education Program at Newmarket High School October 2019-May 2020.
Tutor fellow students with ADHD during lunch breaks and after school while creating personalized learning strategies that would help them achieve their learning goals while completing homework, assignments, and studying for tests or exams.
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret
11.2020 - 02.2021
Hostess, Server, Bartender
Kelsey's Original Roadhouse
07.2018 - Current
Bachelor of Arts - Law And Criminology And Criminal Justice
Carleton University