Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

VICTORIA BALLIRO

Newmarket / Ottawa,ON

Summary

Hard-working Law and Criminology and Criminal Justice major currently attending Carleton University, with 5.5+ years of work experience. Knowledge of conflict resolution, order processing, and customer satisfaction skills to successfully fill the role at your company. Frequently praised as proactive by my peers, I can be relied upon to help your company achieve its goals.

Overview

5
5
years of professional experience

Work History

Hostess, Server, Bartender

Kelsey's Original Roadhouse
07.2018 - Current
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated warm relationships with regular customers.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Operated efficiently in high-volume setting to prepare and serve.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales Associate

Victoria's Secret
11.2020 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

Bachelor of Arts - Law And Criminology And Criminal Justice

Carleton University
Ottawa, ON
04.2025

Skills

  • Customer Service
  • Problem Solving
  • Organization
  • Teamwork
  • Patience
  • Flexibility
  • Adaptability
  • Social
  • Trilingual: English, Spanish, French
  • Smart Serve Certification
  • G Driving License and Vehicle

Additional Information

Peer Tutor for children in the Special Education Program at Newmarket High School October 2019-May 2020.


Tutor fellow students with ADHD during lunch breaks and after school while creating personalized learning strategies that would help them achieve their learning goals while completing homework, assignments, and studying for tests or exams.


Timeline

Sales Associate

Victoria's Secret
11.2020 - 02.2021

Hostess, Server, Bartender

Kelsey's Original Roadhouse
07.2018 - Current

Bachelor of Arts - Law And Criminology And Criminal Justice

Carleton University

Similar Profiles

CREATE PROFILE
VICTORIA BALLIRO