Summary
Overview
Work History
Education
Skills
Volunteer experience
References
Timeline
Generic

Shyanne Burrowes

Mississauga,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the company's values and goals.

Overview

7
7
years of professional experience

Work History

Hostess, Server, Bartender

Jack Astor's Square One
07.2021 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Served high customer volumes during special events, nights, and weekends.
  • Minimized customer service complaints by managing customer expectations during busy periods.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Cashier

Staples
03.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

Bluenotes
01.2017 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and answered questions about sizing
  • Managed returns, exchanges and refunds in accordance with store policy..
  • Solved customer challenges by offering relevant products and services.

Education

Smart Serve Certified

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON
06.2023

High School Diploma -

Our Lady of Mount Carmel Secondary School
Mississauga, ON
06.2018

Skills

  • Customer Service
  • Guest Engagement
  • Performance Improvement
  • Guest Complaint Resolution
  • Problem-Solving Skills
  • Patient
  • Approachable
  • Innovative

Volunteer experience

VACATION BIBLE SCHOOL LEADER

St. Francis of Assisi Anglican Church, Mississauga, ON

  • Worked with kids ages 5-12 as a camp leader.
  • Organized games and activities that kept the kids engaged and excited
  • Created a positive environment that made every child feel welcome and safe
  • Developed a love for working with children with this experience and is hoping to pursue a career that focuses on the success and development of children

References

References available upon request.

Timeline

Hostess, Server, Bartender

Jack Astor's Square One
07.2021 - Current

Cashier

Staples
03.2020 - 07.2021

Sales Associate

Bluenotes
01.2017 - 06.2019

Smart Serve Certified

Bachelor of Arts - Psychology

University of Guelph

High School Diploma -

Our Lady of Mount Carmel Secondary School

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Shyanne Burrowes