Roxanne Merry
Oshawa,ON
Summary
Experienced Bartender/Server with over 10 years of experience in diverse restaurant and bar settings, including fine dining, pubs, and event venues. Highly skilled in crafting cocktails, providing exceptional guest service, and working collaboratively within a team. Passionate about staying up-to-date with food and beverage trends while maintaining a solid foundation in industry standards. Eager to continue growing and learning in the bartending and service field.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Sabina's Restaurant
04.2025 - Current
- Served food and drinks to guests in busy pub atmosphere.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Worked with POS system to place orders and manage bills.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender and Server
12 Bistro
08.2024 - 03.2025
- Managed a designated section of tables and the bar area, while preparing drinks for both the service bar and serving staff
- Created a variety of classic cocktails along with unique, signature drink recipes
- Offered personalized recommendations for food and beverage pairings, including wine and drink suggestions to complement meals
- Delivered expert and precise food and beverage service in a fast-paced, upscale dining environment
- Acquired extensive knowledge of the menu, providing guests with informed suggestions for food, wine, and drinks
- Performed opening and closing duties, including generating sales reports, prepping for shifts, and stocking the bar
- Maintained cleanliness by polishing glassware, bussing tables, and clearing debris from guest areas
- Balanced customer service, team needs, and business demands effectively, minimizing delays and errors
- Operated efficiently in a high-volume setting, preparing and serving numerous drinks per hour while maintaining a high level of professionalism
- Successfully upsold menu items, increasing per-sale revenue and boosting overall profit margins
- Adhered to all alcohol service and food safety regulations to ensure a safe and compliant environment
- Fostered strong relationships with repeat customers, engaging them in friendly conversations and remembering their drink preferences to encourage loyalty
Bartender and Server
Milestones Bar & Grill
03.2024 - 08.2024
- Prepared multiple classic cocktails as well as signature cocktails
- Provided professional and accurate food and beverage service in busy, upscale restaurant
- Obtained vast menu knowledge and provided food, wine and beverage recommendations to guests
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, stocking and preparing bar
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Operated efficiently in high-volume setting to prepare and serve multiple drinks per hour while maintaining professionalism
- Maintained own section of tables as well as bar area, while also preparing drinks for service bar/serving staff
Bartender and Server
Baxter's Landing
05.2022 - 02.2024
- Prepared multiple classic cocktails as well as signature cocktails
- Provided professional and accurate food and beverage service in busy, upscale restaurant
- Obtained vast menu knowledge and provided food, wine and beverage recommendations to guests
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, stocking and preparing bar
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Operated efficiently in high-volume setting to prepare and serve multiple drinks per hour while maintaining professionalism
- Maintained own section of tables as well as bar area, while also preparing drinks for service bar/serving staff
Bartender and Server
Boston Pizza
05.2021 - 07.2023
- Responsible for preparing beverages for own section/tables as well as providing service bar for restaurant staff
- Responsible for providing food and beverage service to guests with speed and accuracy
- Responsible for opening and closing duties of restaurant
- Responsible for ensuring accuracy in all orders entered into POS system/provided to guests
- Responsible for maintaining own cash drawer and balancing at end of shift
- Responsible for providing accurate beer and liquor count at end of shift
Bartender and Banquet Server
The Venue
08.2015 - 03.2020
- Bartended large events such as concerts, weddings, corporate functions, private parties and club events with speed and accuracy
- Responsible for opening and closing duties
- Ensured accuracy on all orders entered into POS system and provided to guests
- Kept bar area clean, safe and well-stocked throughout each working shift
- Responsible for maintaining own cash drawer and balancing at end of shift
- Provided food and beverage service for large events such as weddings, private parties and corporate functions
Skills
- Bartending & Cocktail Preparation
- Guest Relations & Customer Service
- Event Coordination & Service
- Knowledge of Food & Beverage Trends
- Multitasking & Time Management
- Strong Communication & Interpersonal Skills
- Team Collaboration
- Smart Serve Certification
- Cash Handling & POS Systems
Timeline
Bartender/Server
Sabina's Restaurant
04.2025 - Current
Bartender and Server
12 Bistro
08.2024 - 03.2025
Bartender and Server
Milestones Bar & Grill
03.2024 - 08.2024
Bartender and Server
Baxter's Landing
05.2022 - 02.2024
Bartender and Server
Boston Pizza
05.2021 - 07.2023
Bartender and Banquet Server
The Venue
08.2015 - 03.2020
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