Alberta Bockarie
Oakville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sika Canada Inc
05.2023 - Current
- Source, qualify, and book up to 20 new customer demos for sales team.
- Develop strong pipeline for Account Executives through effective communication and outreach.
- Negotiate contracts with vendors and suppliers for office supplies, equipment and maintenance services.
- Manage filing system, entered data and completed other clerical tasks.
- Manage over 50 phone calls and email correspondence and handled incoming and outgoing mail and faxes.
- Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Office Administrator
Career Connections Inc
08.2021 - 04.2022
- Planned large-scale events such as corporate parties, conferences, and meeting.
- Managed administrative logistics of events planning, booking, not promotions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported three EVPs and one supervisor in daily administrative tasks, such as managing calendars, organizing meetings, and handling expense reports.
- Drafted and proofread internal and external communications to maintain consistency and professionalism.
- Assisted in recruitment process, screening candidates, and arranging interviews.
- Handled confidential documents and sensitive information, maintaining high level of confidentiality.
Frontliner
New York Fries
10.2018 - 11.2019
- Responded to guest inquiries and requests in timely, friendly, and efficient manner.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, as needed.
- Assisted others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
- Helped fellow team members and other departments wherever necessary to maintain positive working relationships.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Event Specialist
Crossmark
06.2017 - 10.2018
- Listened actively to clients to understand event objectives and resolve complaints or service issues.
- Analyzed performance and trends to recommend program improvements.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Established and maintained positive relationships with customers.
- Assisted customers with product selection based on individual needs and preferences.
- Educated customers on product features and answered questions regarding product use.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Education
Bachelor of Arts - Sociology
McMaster University
Hamilton, ON06.2021
High School Diploma -
Columbia International College
Hamilton, ON05.2017
Skills
- Time management
- Communication
- Interpersonal skills
- Attention to detail
- Problem-solving
- Proficiency in Microsoft Office, eg PowerPoint, Excel, Google Workplace, etc
- Customer Service
- Event planning
Certification
McMaster University | Hamilton, ON | 06/2021 Certification: Leadership and Management
Timeline
Administrative Assistant
Sika Canada Inc
05.2023 - Current
Office Administrator
Career Connections Inc
08.2021 - 04.2022
Frontliner
New York Fries
10.2018 - 11.2019
Event Specialist
Crossmark
06.2017 - 10.2018
Bachelor of Arts - Sociology
McMaster University
High School Diploma -
Columbia International College
McMaster University | Hamilton, ON | 06/2021 Certification: Leadership and Management
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