Mark Crozier
Key Account Manager
Guelph,ON
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Sika Canada Inc.
01.2024 - Current
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Supported sales and reporting for large and medium-sized accounts.
Regional Sales Manager
Sika Canada Inc.
12.2018 - 01.2024
- Managed team of six regional sales representatives and consistently achieved high sales targets.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to higher retention rate of customers within may territory.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed successful sales team through rigorous coaching, performance management, and ongoing training.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Facilitated seamless communication between departments for better collaboration on projects that further supported regional growth initiatives.
- Finalized sales contracts with high-value customers.
- Consistently generated my region to meet sales and margin expectations.
- Grew the region sales from 10 million to 20 million over a 6 year period while producing very high margin dollar contribution.
Technical Sales Representative
Sika Canada
01.2016 - 01.2018
- Conducted market research to identify customer needs and preferences.
- Drove team revenue totals by bringing in top sales numbers.
- Secured high-value contracts with targeted customer presentations tailored to their specific needs.
- Recommended Sika System approach and explained features and costs to help customers make educated buying decisions.
- Collaborated with customers and asked questions to assess needs and budgets.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Consistently surpassed sales targets through strategic account planning and effective time management.
Education
Bachelor of Arts -
University of Western Ontario
London, ON05.1978
Skills
- Account Management
- CRM software proficiency
- Sales Quota Achievement
- Client Needs Assessment
- Sales tactics
- Consultative Selling
- Client Relationship Building
Languages
English
Professional Working
Timeline
Key Account Manager
Sika Canada Inc.
01.2024 - Current
Regional Sales Manager
Sika Canada Inc.
12.2018 - 01.2024
Technical Sales Representative
Sika Canada
01.2016 - 01.2018
Bachelor of Arts -
University of Western Ontario
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