Sherri Smith
Greater Sudbury,ON
Summary
Motivated Customer Service Representative with a solid history of achievement in the construction and financial industry. Proactive and organized able to thrive in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Optimistic, creative and hardworking professional looking to join a passionate team.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Sika Canada
06.2021 - Current
- Respond to customer requests for shotcrete machine parts and hoses.
- Provided excellent customer care by creating the orders from the Purchase orders, assisting with product selection and handling the shipping of those orders.
- Investigated and resolved accounting issues, service and delivery concerns.
- Prepared RGA's when product was returned and provided the credit.
- Managed timely and effective replacement of damaged or parts that didn't get shipped.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
- Created all process orders for in house products and closed them so they went into inventory.
- Tracked and billed all shotcrete machine rentals on a monthly basis.
- Tracked, shipped and billed all shotcrete machine repairs.
- Responsible for all receiving of product and parts into the plant.
Life Insurance Agent
American Income Life
10.2018 - 09.2019
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts. Our quota was approximately 100 calls per day.
- Provided coverage option information to assist clients in protecting assets
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Responded to customer calls quickly to swiftly resolve issues and answer questions
Customer Service Representative
Aspen Ridge Homes
05.2016 - 09.2018
- Inspected Tarion Home Warranty lists submitted by homeowners
- Entered all work orders and coordinated times for work to be done
- Maintained weekly status reports that were sent to head office
- Maintained database and customer files
Customer Care Supervisor
Liv Communities
06.2014 - 05.2016
- Assist the Service Manager in creating new processes and systems to help increase customer satisfaction
- Train existing and new coordinators on how to provide the best possible customer experience
- Trained service technicians on new processes
Personal Care Consultant
Monarch Corporation
01.2008 - 07.2013
- Coordinate and facilitate Pre-Delivery inspections
- Follow up and coordinate service and trade appointments to address deficiency lists
- Maintain service database with work orders and completions
- Maintain customer files
- Complete weekly status reports for the service Managers/Upper Management
- Responded to Tarion Home Warranty requests
- Scheduled frame walks for the site supers
- Consistently held customer satisfaction through Avid surveys between 85 - 94%
Education
LLQP - Life Insurance
Durham College
Oshawa, ONCertificate - Bookkeeping
Granton Institute of Technology
Toronto, ONCertificate - Financial Services
Canadian Securities Course
High School Diploma -
Garson-Falconbridge Secondary School
Certificate - Animal Sciences
ICS
Toronto, ON2017
Skills
- Effective communication
- Creative problem solving
- Training and mentoring
- Strong organizational skills
- Energetic work attitude
- Computer proficient
- Administrative support
- Professional telephone demeanor
- Good listening skills
Languages
English
Full Professional
Timeline
Customer Service Representative
Sika Canada
06.2021 - Current
Life Insurance Agent
American Income Life
10.2018 - 09.2019
Customer Service Representative
Aspen Ridge Homes
05.2016 - 09.2018
Customer Care Supervisor
Liv Communities
06.2014 - 05.2016
Personal Care Consultant
Monarch Corporation
01.2008 - 07.2013
Certificate - Bookkeeping
Granton Institute of Technology
Certificate - Financial Services
Canadian Securities Course
High School Diploma -
Garson-Falconbridge Secondary School
LLQP - Life Insurance
Durham College
Certificate - Animal Sciences
ICS
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