AFDHAL ASHARAF
Toronto
Summary
Client-focused Business development officer, offering three years of providing; top-notch solutions to customers. A driven sales professional with understanding; Great service results in lasting client relationships. Highly effective at turning prospects into paying customers, generating leads, and understanding client needs and sales closing rates. Reliable in working with customers to achieve customer goals and drive company growth. Savvy about digital media industry practices and trends thrives on challenges and competition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Account Strategist
Teleperfromance
03.2023 - Current
- Collaborated with stakeholders to identify business needs and data sources.
- Directed creative process for traditional and online ads. Developed campaigns, led design and tracked results.
- Created content strategies for clients, Identified Google Ads issues, analyzed information, and provided digital media solutions for business problems.
- Evaluated client needs and developed tailored Local Services Ads solutions to increase positive customer ratings.
- Collaborated with internal teams, to market and develop account strategy.
Outbound Sales Representative
Connect6
11.2022 - Current
- Made 120 cold calls per day resulting in client base growth on average of 100%
- Developed robust pipeline of sales opportunities by maintaining accurate information in Salesforce CRM
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Set up appointments with interested customers, and used sales tactics and client relationship-building techniques to reach sales quota.
- Explained product prices and packages and answered questions to help customers make educated buying decisions.
Business Development Executive
AL AFDHAL TRADING W.L.L
12.2018 - 07.2020
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs to streamline work operations
- Managed I.T service team of 9 employees and assigned daily service orders, evaluated monthly service, and increased monthly service sales by 14% on average
- Contacted customers after the sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Exceeded established sales goals by bringing in top sales numbers and increased client retention.
Education
Graduate Certificate - Marketing Research and Analytics
Centennial College of Applied Arts And Technology
Toronto, ON04.2022
Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2021
BBA - Business and Finance
Heriot Watt University
Dubai, UAE11.2018
Skills
- Self-motivated
- Attention to Detail
- Organization and Time Management
- Flexible & Adaptable
- Outbound sales
- Active Listening
- Consultative selling
- Market Research
- Cold calling
- Relationship management and rapport
- Product Selection and Upselling
- Effective Verbal and Written Communication
Certification
- Salesforce Essential Training - 2022
- HubSpot Sales Software, HubSpot - 2022-2023
- Advanced Google Analytics - 2022-2025
- Tableau Essential Training - 2022
- Google Ads Search – 2022
- Fundamentals of Digital Media Marketing, Google Digital Garage
Timeline
Digital Account Strategist
Teleperfromance
03.2023 - Current
Outbound Sales Representative
Connect6
11.2022 - Current
Business Development Executive
AL AFDHAL TRADING W.L.L
12.2018 - 07.2020
Graduate Certificate - Marketing Research and Analytics
Centennial College of Applied Arts And Technology
Graduate Certificate - International Business Management
Mohawk College of Applied Arts And Technology
BBA - Business and Finance
Heriot Watt University
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