Abhishek Ajithkumar Sandhya
Summary
Innovative leader with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Strategic planner with superior communication and problem-solving abilities. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Radisson Hotel And Conference Centre
08.2023 - Current
- Manager to Banquet Operations
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Food and Beverage Supervisor
Fairmont Chateau Lake Louise
03.2023 - 08.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
Restaurant Manager
Ginger Garlic Restaurant
02.2023 - 03.2023
- Facilitated regular meetings with staff members to discuss progress towards goals.
- Created innovative marketing campaigns to increase customer loyalty.
- Implemented cost-effective methods of inventory management.
- Provided leadership by setting clear expectations for team members.
- Developed menus that incorporated seasonal ingredients while staying within budget parameters.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
Meat Department Manager
Walmart
08.2022 - 02.2023
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Increased department efficiency by implementing new inventory management systems and procedures.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
Hotel Night Auditor
Marriott
06.2022 - 08.2022
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
Online E-Commerce Associate
Walmart
02.2022 - 08.2022
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Streamlined return process, resulting in quicker resolution times for customer issues.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
Senior Fashion Consultant
Salvatore Ferragamo / Canali
12.2019 - 09.2020
- Shared style-out with cross-functional partners to highlight product focus and explain key seasonal stories
- Styled out in-store and online SKUs for basics, seasonal items and floor sets
- Verified availability of products in-studio prior to photoshoots
- Facilitated high-quality editorial and product images for print, digital and social media distribution
- Served as SME on current fashion trends translated for brand's product styling.
- Developed long-lasting client relationships through exceptional communication and understanding of individual needs.
- Liaised with corporate office on policy updates and best practices, ensuring consistent delivery of service across all locations.
Food and Beverage Supervisor
Ajman, Radisson Blu Entertainment Club
02.2018 - 09.2019
- In charge of the Sports Bar at Radisson Entertainment Club
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Trainee
Flora Creek Hotel
12.2014 - 04.2015
- Training for 4 months in all main departments of the hotel
- Advanced knowledge about each department
- Recognized problems and determined practical solutions
- Accomplished goals through hard work and dedication to team needs
- Shadowed and observed professionals to obtain more information and skills
- Supported staff activities and helped organize basic events
- Cross-trained in multiple departments and various tasks following procedures
- Managed customer requests with commitment to timeliness and accuracy.
Education
PG Diploma - Artisan Distilling
Niagara College
Niagara Falls, ON08.2022
BSC Degree - Hospitality And Hotel Administration
SRM University
Chennai Tamilnadu06.2017
Skills
- Banquet Coordination
- Inventory Management
- Team Leadership
- Verbal and written communication
- Staff Management
- Project Management
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Computer Skills
Certification
- Pro-Serve
- WHIMS
- Colleague Interaction Management
- How to Lead
LinkedIn Certification on :
- Retail Customer Service
- Coaching and Developing Employees
- Retail Sales Management
- Empathy for Customer Service Professionals
- Working with Upset Customers
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Hindi
Native or Bilingual
Timeline
Food and Beverage Supervisor
Radisson Hotel And Conference Centre
08.2023 - Current
Food and Beverage Supervisor
Fairmont Chateau Lake Louise
03.2023 - 08.2023
Restaurant Manager
Ginger Garlic Restaurant
02.2023 - 03.2023
Meat Department Manager
Walmart
08.2022 - 02.2023
Hotel Night Auditor
Marriott
06.2022 - 08.2022
Online E-Commerce Associate
Walmart
02.2022 - 08.2022
Senior Fashion Consultant
Salvatore Ferragamo / Canali
12.2019 - 09.2020
Food and Beverage Supervisor
Ajman, Radisson Blu Entertainment Club
02.2018 - 09.2019
Trainee
Flora Creek Hotel
12.2014 - 04.2015
PG Diploma - Artisan Distilling
Niagara College
BSC Degree - Hospitality And Hotel Administration
SRM University
- Pro-Serve
- WHIMS
- Colleague Interaction Management
- How to Lead
LinkedIn Certification on :
- Retail Customer Service
- Coaching and Developing Employees
- Retail Sales Management
- Empathy for Customer Service Professionals
- Working with Upset Customers
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