ABHISHEK AJITHKUMAR SANDHYA
Calgary,AB
Summary
Innovative leader with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SUPERVISOR
Radisson Hotel And Conference Centre
08.2023 - Current
- Manager to Banquet Operations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
FOOD AND BEVERAGE SUPERVISOR
Fairmont Chateau Lake Louise
03.2023 - 08.2023
- Initiated initiatives that improved employee morale resulting in better overall job satisfaction levels.
- Maintained accurate inventory of all products, supplies, equipment, and resources needed for operations.
- Supervised and coordinated food preparation and service activities to ensure customer satisfaction.
- Analyzed daily reports to track progress against goals set by management team.
- Evaluated staff performance on an ongoing basis providing constructive feedback where necessary.
- Ensured compliance with health department regulations regarding food safety standards.
- Trained and coached staff on proper food handling techniques, customer service skills, and product knowledge.
- Ensured all safety protocols were being followed at all times.
- Managed employee scheduling to ensure adequate staffing levels during peak times.
- Resolved customer complaints promptly in a professional manner.
RESTAURANT MANAGER
Ginger Garlic Restaurant
02.2023 - 03.2023
- Facilitated regular meetings with staff members to discuss progress towards goals.
- Created innovative marketing campaigns to increase customer loyalty.
- Implemented cost-effective methods of inventory management.
- Provided leadership by setting clear expectations for team members.
- Developed menus that incorporated seasonal ingredients while staying within budget parameters.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Organized and delegated tasks to staff members, monitored performance and provided constructive feedback.
MEAT DEPARTMENT MANAGER
WALMART, ST CATHARINES
08.2022 - 02.2023
- In charge of the whole department in the Walmart Supercentre
- Daily marl up's-down's to be verified and clarified
- Sales & Marketing analyser
- Costomer care representative and team builder.
HOTEL NIGHT AUDITOR
06.2022 - 08.2022
- Produced and distributed daily reports detailing business activities and revenue
- Verified guest charges against records and accounts receivable transactions for each department
- Balanced revenue and settlement accounts on nightly basis.
ONLINE E-COMMERCE ASSOCIATE
Walmart
02.2022 - 08.2022
- In charge of the online orders .Giving the customer the best ever experience by giving them best service is the main objective
- Time Management is the topmost proirity.
SENIOR FASHION CONSULTANT
Salvatore Ferragamo / Canali
12.2019 - 09.2020
- Shared style-out with cross-functional partners to highlight product focus and explain key seasonal stories
- Styled out in-store and online SKUs for basics, seasonal items and floor sets
- Verified availability of products in-studio prior to photoshoots
- Facilitated high-quality editorial and product images for print, digital and social media distribution
- Served as SME on current fashion trends translated for brand's product styling.
FOOD AND BEVERAGE SUPERVISOR
Ajman, Radisson Blu Entertainment Club
09.2018 - 09.2019
- In charge of the Sports Bar at Radisson Entertainemnt Club
- Sales and Marketing of the whole outlet
Social Media Operator and Marketer
Ajman, CAPTAIN, Naalukettu Restaurant, Radisson Blu
02.2018 - 09.2018
- Guest Reservations Agent for the whole outlet
- Handling daily team member relations and encourage problem solving by team members through proper training and empowerment
- Ensure guests receives services within specified time
- Reporting to the Assistant Food & Beverage Manager.
- TRAINEE
Flora Creek Hotel
12.2014 - 04.2015
- Training for 4 months in all main Departments of the Hotel
- Advanced Knowledge about each department
- Recognized problems and determined practical solutions
- Accomplished goals through hard work and dedication to team needs
- Shadowed and observed professionals to obtain more information and skills
- Supported staff activities and helped organize basic events
- Cross-trained in multiple departments and various tasks following procedures
- Managed customer requests with commitment to timeliness and accuracy.
Education
PG DIPLOMA - Niagara Region
ARTISAN DISTILLING NIAGARA COLLEGE
Niagara Ontario08.2022
BSC DEGREE - HOSPITALITY AND HOTEL ADMINISTRATION
SRM UNIVERSITY
Chennai Tamilnadu 06.2017
Skills
- Banquet Coordination
- Beverage Preparation
- Communication
- Lead from front
- Self Motivation
- Joins Hardwork to Smart work
Certification
- Pro-Serve
- WHIMS
- Colleague Interaction Management
- How to Lead
LinkedIn Certification on :
- Retail Customer Service
- Coaching and Developing Employees
- Retail Sales Management
- Empathy for Customer Service Professionals
- Working with Upset Customers
Timeline
FOOD AND BEVERAGE SUPERVISOR
Radisson Hotel And Conference Centre
08.2023 - Current
FOOD AND BEVERAGE SUPERVISOR
Fairmont Chateau Lake Louise
03.2023 - 08.2023
RESTAURANT MANAGER
Ginger Garlic Restaurant
02.2023 - 03.2023
MEAT DEPARTMENT MANAGER
WALMART, ST CATHARINES
08.2022 - 02.2023
HOTEL NIGHT AUDITOR
06.2022 - 08.2022
ONLINE E-COMMERCE ASSOCIATE
Walmart
02.2022 - 08.2022
SENIOR FASHION CONSULTANT
Salvatore Ferragamo / Canali
12.2019 - 09.2020
FOOD AND BEVERAGE SUPERVISOR
Ajman, Radisson Blu Entertainment Club
09.2018 - 09.2019
Social Media Operator and Marketer
Ajman, CAPTAIN, Naalukettu Restaurant, Radisson Blu
02.2018 - 09.2018
Flora Creek Hotel
12.2014 - 04.2015
PG DIPLOMA - Niagara Region
ARTISAN DISTILLING NIAGARA COLLEGE
BSC DEGREE - HOSPITALITY AND HOTEL ADMINISTRATION
SRM UNIVERSITY
- Pro-Serve
- WHIMS
- Colleague Interaction Management
- How to Lead
LinkedIn Certification on :
- Retail Customer Service
- Coaching and Developing Employees
- Retail Sales Management
- Empathy for Customer Service Professionals
- Working with Upset Customers
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