Nicholas Martel
Ottawa,ON
Summary
Highly skilled and experienced professional with a demonstrated track record in the hospitality industry. Proficient in various roles, including server, bartender, supervisor, and manager, I have consistently delivered exceptional service and contributed to the success of renowned establishments. With a strong knowledge of wine and spirits, as well as kitchen logistics, I possess the ability to provide expert recommendations and maintain seamless operations. Known for my attention to detail, effective time management, and critical thinking, I consistently ensure top-notch guest satisfaction. A dedicated team player, I thrive in fast-paced environments and excel at building strong working relationships. With a proven work ethic and the ability to adapt to diverse settings, I am eager to bring my expertise and contribute to a dynamic organization's success.
Overview
9
9
years of professional experience
Work History
Food and Beverage Supervisor, Maintenance, Guest Service Supervisor, Manager
Courtyard By Marriott
05.2018 - Current
- Utilized Training skills and implemented best practices to bring low guest scores above Marriott Mandated threshold of 35% 9 or 10 guest score rating in the Food and Beverage department.
- Organized and held guest events to drive Food and Beverage guest use.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Supervised and coached in multiple departments on a day to day basis.
- Ensuring inventory is maintained to ensure minimal waste
- Used guest feedback metrics and trends to improve specific data points.
- Implemented inner promotions to improve team engagement and work ethic.
- Create team based work environments to allow as well as proper support channels.
- Used market research and understanding of primary client base to improve guest experience.
Bar Supervisor, Bartender, Fine Dining Supervisor, Martini Class Instructor
Killarney Mountain Lodge
05.2014 - 10.2016
- Completed and curated bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new team members and implemented a team work environment, through coachable moments.
- Used Wine Pairing knowledge to create a better dining experience for the guest.
Bartender, Server, Front of House Manager
Mezzanotte – Fine Dining Italian Bistro, Murray st
11.2017 - 05.2018
Education
Degree - Business Marketing
Algonquin College
05.2014
First Aid/CPR -
Courtyard Marriott Ottawa Downtown
Ottawa08.2022
Smart Serve Responsible Service Training Program -
Ontario Liquor Control Board
09.2013
Food And Beverage Courtyard Managerial Training - Food Chain Management
Marriott Training Program
Palm Beach09.2018
Qpower Software Training And Utilization - Marketing Research And Business Intelligence
Marriott Training Program
Montreal03.2023
Food Safety Certificate - Food And Beverage
Ottawa Public Health Food Handler Certificate
10.2016
Skills
- Computer Knowledge
- POS Terminal Knowledge
- Knowledge of Wine and Pairings
- Knowledge of Kitchen logistics
- Strong Work Ethic
- Attention to Detail
- Time Management
- Critical Thinking
- Team Player
- Marriott Software and Tools knowledge
Timeline
Food and Beverage Supervisor, Maintenance, Guest Service Supervisor, Manager
Courtyard By Marriott
05.2018 - Current
Bartender, Server, Front of House Manager
Mezzanotte – Fine Dining Italian Bistro, Murray st
11.2017 - 05.2018
Bar Supervisor, Bartender, Fine Dining Supervisor, Martini Class Instructor
Killarney Mountain Lodge
05.2014 - 10.2016
Degree - Business Marketing
Algonquin College
First Aid/CPR -
Courtyard Marriott Ottawa Downtown
Smart Serve Responsible Service Training Program -
Ontario Liquor Control Board
Food And Beverage Courtyard Managerial Training - Food Chain Management
Marriott Training Program
Qpower Software Training And Utilization - Marketing Research And Business Intelligence
Marriott Training Program
Food Safety Certificate - Food And Beverage
Ottawa Public Health Food Handler Certificate
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