Jaspreet Kaur
Calgary,Canada
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
10
10
years of professional experience
Work History
Front Office Manager
DoubleTree Hotel by Hilton Calgary North
12.2022 - Current
- Ensured consistent delivery of benefits of Hilton members by monitoring room assignments, recognition, etc
- Handled guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensured proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines
- Implemented clear guidelines on Front Office procedures and policies, and ensure these are followed consistently
- Addressed performance issues promptly and consistently to ensure mistakes are learned from and standards met
- Maintained open communication with other Department Heads and attend Department Head meetings regularly
Assistant Front Office Manager
Best Western Premier Calgary Plaza Hotel
02.2022 - 11.2022
- Assisted the Front Office Manager, while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy
- Worked closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue
- Communicated with all departments and notified of any fluctuations in business levels, special guests, groups, etc
- Approached all encounters with guests and ambassadors in a friendly, service-oriented manner, while employing the coast values and brand standards
Guest Services Supervisor
Acclaim Hotel by Clique Calgary Airport
03.2019 - 08.2021
- Providing excellent guest service, while insuring efficient registration and billing services
- Act as 'Manager on Duty' and handled and resolved opportunities from guests and the public to ensure guest satisfaction where expectations were high
- Oversaw and supervised all duties performed by Front Office employees
- Assisted with hiring of new staff and writing department schedule
- Monitored and maintained clean and organized work area
Front Office Supervisor
Radisson Hotel and Conference Centre Calgary Airport
03.2017 - 03.2019
- Resolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional manner
- Oversaw Front Desk Agent work, assisted with operations and trained new team members
- Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary using OPERA system
- Knowledge of Night Audit and accounting aspect of Front Office Operations
- Successful at enrolling guests into Radisson Rewards program and meeting the projected goals
Front Desk Agent
Radisson Hotel and Conference Centre Calgary Airport
08.2015 - 02.2017
- Welcome guests as they check in and out and perform necessary services using OPERA system
- Review arrivals and departures
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
- Promptly answers the telephone and email inquiries
- Coordinates room status updates with the housekeeping department by notification housekeeping of all Check-Outs, late Check-Outs, early Check-Ins, special requests, and day use rooms
Sales Associate
SKECHERS
08.2014 - 07.2015
- Recognized for providing exceptional customer service by using questioning, listening and problem solving skills
- Organize and rearrange store to look attractive to customers
- Provide knowledge about product manufacturing technology
- Accomplish Sales Target assigned daily
Education
Diploma - Global Tourism Management and Marketing
Bow Valley College
05.2015
Bachelor's Degree - Business Administration
Punjab College of Technical Education
01.2012
Skills
- Operations management
- Customer service
- Problem Solving
- Schedule management
- Training and coaching
- Oral and writing communication
- Team management
- Property management systems - Opera, OnQ and PEP
Languages
English
Punjabi
Hindi
References
Available upon request
Timeline
Front Office Manager
DoubleTree Hotel by Hilton Calgary North
12.2022 - Current
Assistant Front Office Manager
Best Western Premier Calgary Plaza Hotel
02.2022 - 11.2022
Guest Services Supervisor
Acclaim Hotel by Clique Calgary Airport
03.2019 - 08.2021
Front Office Supervisor
Radisson Hotel and Conference Centre Calgary Airport
03.2017 - 03.2019
Front Desk Agent
Radisson Hotel and Conference Centre Calgary Airport
08.2015 - 02.2017
Sales Associate
SKECHERS
08.2014 - 07.2015
Bachelor's Degree - Business Administration
Punjab College of Technical Education
Diploma - Global Tourism Management and Marketing
Bow Valley College
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