Zainil Waliyani
North York,Canada
Summary
A customer-focused Retail Sales Supervisor with a strong background in team leadership, sales, and store management. I bring expertise in mobile sales, inventory management, and providing exceptional customer service. With a Business Diploma from Seneca College, I’m passionate about leading teams, resolving issues, and helping customers find the right products to meet their needs. I thrive in fast-paced environments, always working to improve team performance and ensure a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Supervisor
Batteries N Gadgets
05.2021 - Current
- Guided a team in boosting sales of mobile phones, services, and financing, focusing on Rogers, Fido, and Chatr mobile SIM cards.
- Oversaw daily store operations, including managing inventory and creating staff schedules.
- Provided mentorship to team members, helping them hit sales goals and maintain outstanding customer service.
- Addressed customer concerns quickly to ensure a seamless and efficient store experience.
- Fostered a positive customer experience by offering proactive support and effective solutions.
Inbound Customer Service Representative
Reliance Home Comfort
06.2022 - 12.2022
- Managed inbound customer inquiries, providing expert assistance on plumbing, HVAC, and furnace repair services, ensuring timely resolution and customer satisfaction.
Retail Sales Associate
Batteries N Gadgets
02.2019 - 05.2021
- Welcomed customers and provided assistance with product inquiries, selection, and purchases.
- Ensured the store was clean and well-organized, creating a positive and inviting shopping atmosphere.
- Guided customers through the purchasing process, helped locate products, and encouraged participation in reward programs.
- Managed returns and exchanges efficiently, addressing customer concerns while following company guidelines.
Education
Business Diploma - Business
Seneca College
Toronto, ON05-2021
Skills
- Retail sales leadership
- Technical support
- Customer service
- Inventory management
- Staff scheduling
- Mentoring
Timeline
Inbound Customer Service Representative
Reliance Home Comfort
06.2022 - 12.2022
Retail Sales Supervisor
Batteries N Gadgets
05.2021 - Current
Retail Sales Associate
Batteries N Gadgets
02.2019 - 05.2021
Business Diploma - Business
Seneca College
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