Patti McGirr

Work History

Retail Sales Supervisor

Value Village Thrift Stores

04.2022 - Current

Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Greeted customers and helped with product questions, selections, and purchases.
Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Coordinated merchandising displays, signage and sales enablement.
Trained and oriented associates to maximize team performance.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Sales Associate

Giant Tiger

09.2019 - 04.2022

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Store Manager

Softmoc Shoes

10.2004 - 06.2019

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Summary

Overview

Work History

Retail Sales Supervisor

Sales Associate

Store Manager

Education

OSSD -

Skills

Languages

Hobbies

Timeline

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