Promise Alimi
Surrey,BC
Summary
Dynamic and customer-focused Supervisor with a proven track record of providing exceptional service and creating engaging shopping experiences. Skilled in leading teams, driving sales, and ensuring store operations run smoothly. Committed to upholding company values and exceeding customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Supervisor
Limitless Global INC.
10.2023 - 12.2023
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
Supervisor of Operations
Tenthstreet Clothing.
11.2021 - 08.2023
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Prepared courier for head office when required.
- Communicated store information to the District Manager and other functions when necessary.
- Assisted in merchandising, marketing, and visual presentation aspects of the store.
- Received and processed company products accurately and efficiently, ensuring backroom organization.
- Protected company assets by adhering to established policies and procedures.
- Played a team Leader role by driving sales, and assisting with sales associate training and development.
- Oversaw store operations in the absence of the Store Manager and Assistant Store Manager.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Established an engaging work environment for team members, fostering a fun and positive work environment through open communication and accountability.
Customer Service Sales Representative
Solim Enterprises
01.2020 - 11.2021
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
Bachelor of Science - Hospitality And Tourism Management
Western Community College
Surrey, BC11.2027
High School Diploma -
Royal College
FCT, Abuja08.2020
Skills
- Proven experience as a key-holder, team leader, or supervisor in a retail setting
- High energy, enthusiastic leader with a history of meeting and exceeding sales goals
- Excellent leadership, interpersonal, and customer service skills
- Ability to motivate others and foster a positive team environment
- Working knowledge of computers and point-of-sale systems
- Effective verbal and written communication skills
- Sales Expertise
- Sales target achievement
- Analytical thinking
Languages
English
Full Professional
References
References available upon request.
Timeline
Retail Sales Supervisor
Limitless Global INC.
10.2023 - 12.2023
Supervisor of Operations
Tenthstreet Clothing.
11.2021 - 08.2023
Customer Service Sales Representative
Solim Enterprises
01.2020 - 11.2021
Bachelor of Science - Hospitality And Tourism Management
Western Community College
High School Diploma -
Royal College
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