Zainab Khalaf
North York
Summary
Hardworking and passionate applicant eager to seek a position in which I can utilize my strong customer service skills to obtain your establishments goals.
Overview
7
7
years of professional experience
Work History
Information Officer
Service Canada
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong knowledge of federal programs to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Manager
Bell Canada
02.2020 - 09.2022
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Financial Services Representative
Pay2Day
09.2017 - 02.2020
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Identified opportunities to cross-sell products, resulting in increased revenue for the branch.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Education
High School Diploma -
Wexford Collegiate School For The Arts
Toronto, ON06.2020
Skills
- Critical Thinking
- Active Listening
- Data Entry
- Problem Resolution
- Customer Relations
- Call Center Operations
Timeline
Information Officer
Service Canada
09.2022 - Current
Sales Manager
Bell Canada
02.2020 - 09.2022
Financial Services Representative
Pay2Day
09.2017 - 02.2020
High School Diploma -
Wexford Collegiate School For The Arts
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