Kelly Santuccione
St. Johns,Canada
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Service Canada
11.1998 - 06.2021
- Delivered high-quality customer service by assisting clients with Employment Insurance claims and inquiries.
- Provided accurate information on benefits, eligibility criteria, and application processes.
- Resolved client issues effectively while adhering to organizational policies and procedures.
- Maintained detailed records of client interactions and ensured data confidentiality.
- Collaborated with team members to improve service delivery and streamline processes.
- Demonstrated empathy and professionalism in handling sensitive client situations.
Education
Mental Health and Addictions Program -
College of the North Atlantic
St. John’s, NL06.2025
Medical Office Assistant Diploma -
Vancouver Island Business College
Victoria, BC06.1992
Skills
- Strong communication
- Empathy
- Active listening
- Crisis intervention
- Trauma-informed care
- Maintaining confidentiality
- Harm reduction approaches
- Evidence-based therapies
Certification
- Applied Suicide Intervention Skills Training (ASSIST): Trained in identifying and responding to individuals at risk of suicide.
- Nonviolent Crisis Intervention (NVCI): Skilled in de-escalating crises safely and effectively.
- Standard First Aid and CPR, Canadian Red Cross
- Mental Health First Aid
Timeline
Customer Service Officer
Service Canada
11.1998 - 06.2021
Medical Office Assistant Diploma -
Vancouver Island Business College
Mental Health and Addictions Program -
College of the North Atlantic