Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Santuccione

St. Johns,Canada

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Service Canada
11.1998 - 06.2021
  • Delivered high-quality customer service by assisting clients with Employment Insurance claims and inquiries.
  • Provided accurate information on benefits, eligibility criteria, and application processes.
  • Resolved client issues effectively while adhering to organizational policies and procedures.
  • Maintained detailed records of client interactions and ensured data confidentiality.
  • Collaborated with team members to improve service delivery and streamline processes.
  • Demonstrated empathy and professionalism in handling sensitive client situations.

Education

Mental Health and Addictions Program -

College of the North Atlantic
St. John’s, NL
06.2025

Medical Office Assistant Diploma -

Vancouver Island Business College
Victoria, BC
06.1992

Skills

  • Strong communication
  • Empathy
  • Active listening
  • Crisis intervention
  • Trauma-informed care
  • Maintaining confidentiality
  • Harm reduction approaches
  • Evidence-based therapies

Certification

  • Applied Suicide Intervention Skills Training (ASSIST): Trained in identifying and responding to individuals at risk of suicide.
  • Nonviolent Crisis Intervention (NVCI): Skilled in de-escalating crises safely and effectively.
  • Standard First Aid and CPR, Canadian Red Cross
  • Mental Health First Aid

Timeline

Customer Service Officer

Service Canada
11.1998 - 06.2021

Medical Office Assistant Diploma -

Vancouver Island Business College

Mental Health and Addictions Program -

College of the North Atlantic

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Kelly Santuccione