Zahra Mammadzada
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Toronto Pearson Airport
Sales Associate
08.2022 - Current
- Monitored product pricing and legal requirements.
- Spearheaded deployment of websites, social media and mobile applications.
Mandarin Restaurant
Hostess
02.2022 - 08.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Wendy's
Cashier Customer Service
08.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Social Service Worker
Humber College
Toronto, ON04.2025
High School Diploma -
Silverthorn Collegiate Institute
Etobicoke, ON06.2022
Skills
- Food Preparation
- External Communications
- Customer Service Standards
- Staff Training
- Store Maintenance
- Food Preparation and Safety
- Full Service Restaurant Background
- Cleaning and Sanitizing
Accomplishments
- Achieved great customer service experience through effectively helping with customer concerns.
- Documented and resolved complains which led to customer satisfaction.
Languages
English
Full Professional
Turkish
Native or Bilingual
Russian
Full Professional
Timeline
Toronto Pearson Airport
Sales Associate
08.2022 - Current
Mandarin Restaurant
Hostess
02.2022 - 08.2022
Wendy's
Cashier Customer Service
08.2020 - 02.2021
No Degree - Social Service Worker
Humber College
High School Diploma -
Silverthorn Collegiate Institute
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