Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Ramp Service YYZ Toronto Pearson Airport
Airport terminal service (United Airlines)
Toronto, Ontario
2022.02 - Current
Developed effective strategies for problem solving during difficult situations involving passengers or crew members
Maintained detailed records of all cargo transactions, accurately logging information into computerized tracking system
Collaborated with team members to ensure smooth operation during busy periods
Utilized Proper radio protocol when communicating between Ramp Agents and flight crew.
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier Assistant
Hakka Resturant
Burgligton, ON
2021.01 - 2022.01
Worked with other associates to support cashiers and management needs.
Removed trash, swept, and mopped floors for professional appearance.
Answered questions about store policies and addressed customer concerns.
Retrieved items for customers and verified prices.
Helped customers complete purchases, locate items, and join reward programs.
Met customer needs through polite, friendly and attentive service.
Addressed and resolved complaints quickly to maintain customer satisfaction.
Product Manager
Eastern Agencies pvt.Ltd (BATAS organization)
Kathmandu, Nepal, Bagamati
2015.01 - 2020.12
Collaborated with other departments to ensure successful product launches and campaigns
Maintained accurate records of all sales transactions including quotes, sales, orders
Performed competitive analysis of regional markets to identify potential growth area
Resolved conflict between customers and internal terms regarding product specification.
Education
Medical lab Assistance Technician -
oxford collage of Arts and business
05.2022
Bachelors in Rural development and sociology -
Tribhuvan University
07.2013
Skills
Load Planning Communication
Risk Management
Arrival/departure procedures
Workplace Safety
New Agent Training
Lavatory service
Aircraft Safety check
Microsoft Excel
Ability to work under pressure
Customer Service
Team Leadership
Aircraft Safety Checks
Problem-Solving
Certification
First Aid and CPR/AED Level C certificate
Driving GZ License
Computer in Diploma course
Languages
English
Nepali
Hindi
Punjabi
Timeline
Lead Ramp Service YYZ Toronto Pearson Airport
Airport terminal service (United Airlines)
2022.02 - Current
Cashier Assistant
Hakka Resturant
2021.01 - 2022.01
Product Manager
Eastern Agencies pvt.Ltd (BATAS organization)
2015.01 - 2020.12
Medical lab Assistance Technician -
oxford collage of Arts and business
Bachelors in Rural development and sociology -
Tribhuvan University
First Aid and CPR/AED Level C certificate
Driving GZ License
Computer in Diploma course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Rotary International
Languages
English
Native language
Nepali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Interests
Playing game, trekking,
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