Dinesh Kunwar
Brampton,ON
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent using top-notch skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Ramp Service YYZ Toronto Pearson Airport
Airport terminal service (United Airlines)
Toronto, Ontario
02.2022 - Current
- Developed effective strategies for problem solving during difficult situations involving passengers or crew members
- Maintained detailed records of all cargo transactions, accurately logging information into computerized tracking system
- Collaborated with team members to ensure smooth operation during busy periods
- Utilized Proper radio protocol when communicating between Ramp Agents and flight crew.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier Assistant
Hakka Resturant
Burgligton, ON
01.2021 - 01.2022
- Worked with other associates to support cashiers and management needs.
- Removed trash, swept, and mopped floors for professional appearance.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Product Manager
Eastern Agencies pvt.Ltd (BATAS organization)
Kathmandu, Nepal, Bagamati
01.2015 - 12.2020
- Collaborated with other departments to ensure successful product launches and campaigns
- Maintained accurate records of all sales transactions including quotes, sales, orders
- Performed competitive analysis of regional markets to identify potential growth area
- Resolved conflict between customers and internal terms regarding product specification.
Education
Medical lab Assistance Technician -
oxford collage of Arts and business
05.2022
Bachelors in Rural development and sociology -
Tribhuvan University
07.2013
Skills
- Load Planning Communication
- Risk Management
- Arrival/departure procedures
- Workplace Safety
- New Agent Training
- Lavatory service
- Aircraft Safety check
- Microsoft Excel
- Ability to work under pressure
- Customer Service
- Team Leadership
- Aircraft Safety Checks
- Problem-Solving
Certification
- First Aid and CPR/AED Level C certificate
- Driving GZ License
- Computer in Diploma course
Languages
- English
- Nepali
- Hindi
- Punjabi
Timeline
Lead Ramp Service YYZ Toronto Pearson Airport
Airport terminal service (United Airlines)
02.2022 - Current
Cashier Assistant
Hakka Resturant
01.2021 - 01.2022
Product Manager
Eastern Agencies pvt.Ltd (BATAS organization)
01.2015 - 12.2020
Medical lab Assistance Technician -
oxford collage of Arts and business
Bachelors in Rural development and sociology -
Tribhuvan University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Rotary International
Languages
English
Native language
Nepali
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Interests
Playing game, trekking,
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