Diksha Diksha
Brampton,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Sushi Chef [TORONTO PEARSON AIRPORT]
OTG Management Inc.
09.2023 - Current
- Elevated guest experience, providing engaging explanations of dishes and their cultural significance.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Negotiated with suppliers for premium quality fish and seafood, ensuring top-notch dish presentation and taste.
- Worked collaboratively with the team to deliver orders on schedule.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
Sushi Chef
Ichiban Sushi Express
10.2023 - 12.2023
- Prepared high-quality seafood, rice and ingredients for sushi.
- contribute to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
Access Control Officer [TORONTO PEARSON AIRPORT]
ASP SECURITY
04.2024 - 11.2024
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
RETAIL & SALES ASSOCIATE
Urban Planet
01.2023 - 08.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer complaints with empathy and patience, resolving issues to maintain a positive store reputation.
Packing Handler
metro warehouse
10.2022 - 11.2022
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Customer Support Associate
Tech Mahindra
01.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Front Desk Receptionist
Easyday Club
06.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Niagara College
Toronto, ON04-2024
COMMERCE -
D.A.V PUBLIC SEC.SER. SCHOOL
KHANNA04-2021
Skills
- Excellent communication
- Strong customer service
- Sales and negotiation
- Teamwork and Independence
- Attention to detail
- POS system proficient
- Food safety and sanitation
- Knife skills
- Cooking technique
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Accomplishments
- Participated in Blood Donation Camp
- Participated in the Swachh Bharat Campaign
- Certified with a Diploma in Computer
- Certified with Advance Diploma in Software
Timeline
Access Control Officer [TORONTO PEARSON AIRPORT]
ASP SECURITY
04.2024 - 11.2024
Sushi Chef
Ichiban Sushi Express
10.2023 - 12.2023
Sushi Chef [TORONTO PEARSON AIRPORT]
OTG Management Inc.
09.2023 - Current
RETAIL & SALES ASSOCIATE
Urban Planet
01.2023 - 08.2023
Packing Handler
metro warehouse
10.2022 - 11.2022
Customer Support Associate
Tech Mahindra
01.2022 - 07.2022
Front Desk Receptionist
Easyday Club
06.2021 - 07.2022
High School Diploma -
Niagara College
COMMERCE -
D.A.V PUBLIC SEC.SER. SCHOOL
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