Zahid Ejaz Butt

• Compiled and presented business case to bring in online approvals for visa transactions currently residing on a paper process
• Providing advise and recommendation in the development of major functional and technical enhancements to the ERP modules

• Worked with clients in the intersection b/w business, technology and user experience on short term projects
• Defined product vision and created roadmap; prioritized product features based on user needs and technical constraints

• Hired to support client (Lebara UK) in web/app implementation project across different countries in Europe with unique requirements
• Conducted gap analysis to understand the gap in requirements from 1 country to another and present findings to stakeholders
• Elicited requirements from stakeholders and wrote user stories with acceptance criteria as per the 3C format and INVEST criteria
• Lead grooming calls to explain user stories to dev team, add any missing requirements and acceptance criteria during the calls and ensure necessary follow-ups are completed with stakeholders (Netherlands, France) before next meeting
• Explained requirements to UI UX designers so changes to designs / customer journeys in Figma are made and approved by client

• Analyzed current domain system and/or understood client (German) needs to produce BA artifacts such as BRD with scope, risks, functional (user stories) and non-functional requirements, use cases, process flows, data flow diagrams, open questions etc
• Ensured BRD sign off; completed BRD walkthrough with software delivery team to allow them to create succinct estimations
• Facilitated scrum ceremonies like Daily Standups, Sprint Demos (documented client feedback), Retrospectives, Backlog Grooming
• Identified project team, created project plan/s, tracked progress and reported status to management via daily development calls

Projects: BA – E-Commerce Projects, Crypto Job Portal & Trading Exchange BA&PM – Data Bot, Crypto LMS Scrum Master – Clever Vital

• Part of the team that implemented the enterprise wide risk platform RL6 (Sys Admin) by gathering requirements, configuring the system, creating workflows, executing test scripts (Integration, Regression, UAT), resolving system issues and providing go-live support, managing user access, training users, producing guides, building automated reports and alerts to monitor risk event types
• Conducted Internal Quality Audits according the requirements of ISO 9001:2015 standard by reviewing policies, doing prep-work on client’s audit items, recording of audit findings/corrective actions for non-conformance in the CRM tool
• Understood data specifications, worked with internal decision support group for report automation and testing for errors, performed data cleansing to submit accurate client data and sampling size to external surveying companies
• Lead improvement projects by applying 6σ tools to process map, identify waste, create business cases and BRD to drive cycle time↓

• Ensured updates to Service Catalog, CMDB in the ServiceNow platform for IT business clients prior to projects going live
• Created monthly (SLA) performance reports to ensure 80% tickets meet the target for each request item and business service incident
• Co-operated with external developers to automate processes in ServiceNow with an objective of speeding up service delivery and revolutionary quality improvement by defining the current and future state in user stories, creating prototype to turn vision into reality

• Supported the team in the collection of KPIs by creating templates, data extraction and tracking (pivots) of measures in excel
• Built trust through stakeholder meetings by resolving their concerns to promote change and a performance management culture
• Performed benchmarking research to present alternate dashboard designs for a report by defining an evaluation best practice criteria 2

• Forecasted no-show rates based on historical data to determine optimal overbooking level for flights
• Maintained adept knowledge on market forces impacting demand such as variable pricing, seasonality, day of week and competition
• Created a pricing strategy for a new route that the airlines was about to launch that resulted in gain in market share for the airline
• Produced and analyzed RM reports (KPI’s=spill, stifle, denied boarding) to support decision making and implement strategies