KATIE LESSARD
Yellowknife
Summary
- 19 years of customer service experience
- 17 years of administrative/receptionist experience
- Extensive medical terminology training and experience
- Managerial experience
- Excellent keyboarding skills (approx. 100 wpm)
- Exceptional interpersonal and customer service skills
- Exceptional attendance record
- Registered to begin Human Resources Diploma in Fall 2025
Overview
17
17
years of professional experience
Work History
Data Management Clerk
Government of the Northwest Territories, Department of Finance
Yellowknife, NWT
10.2024 - Current
- Preparation and verification of payroll documents, employee benefits and financial functions
- Ensure all financial transactions comply with federal and territorial legislation, regulations, policies, and business processes.
- Process onboarding documentation, including new hires, rehires, transfers and direct appointments; ensuring accurate and timely entry of employee information for compensation and benefits.
- Process employee required information into the GNWT ERP system in a timely and accurate manner in compliance with federal and territorial legislation, regulations, policies, agreements and business processes.
- Maintains an inventory log of financial controllable forms.
- Ensures records management policies are followed.
- Collaborate with teams across the GNWT to process work items efficiently and accurately.
Clinic/Program Assistant
Government of Northwest Territories Health and Social Services Authority
Yellowknife, NT
02.2020 - 10.2024
- Acted as Clinic Supervisor when required, managing a team of 10 Clinic Assistants, reconciling payments, reviewing insurance documents, and ensuring adequate staffing coverage.
- Provided administrative and clerical support to the primary care team, clients, and other integrated team members while maintaining exceptional customer service and cultural safety principles.
- Verified and modified client demographic information within the Electronic Medical Record (EMR) system.
- Coordinated and scheduled procedures, appointments, and follow-ups for integrated care team members.
- Facilitated communication between clients and healthcare providers, including arranging for interpreters as needed.
Workforce Scheduler
Northwestel
Yellowknife, NT
05.2012 - 02.2020
- Managed future workloads to meet service level objectives.
- Assigned additional tasks based on technician skill sets and rescheduled work to address staffing needs.
- Collaborated closely with Real-Time Coordinators, Managers, and Field Operations Foremen.
- Handled escalated customer issues and managed daily load reports.
- Coordinated travel arrangements for technicians as required.
Dental Receptionist
Adam Dental Clinic
Yellowknife, NT
05.2010 - 05.2011
Receptionist
Breakaway Fitness
Yellowknife, NT
09.2008 - 05.2011
Education
Unit Clerk Certificate -
Algonquin College
01.2019
High School Diploma - undefined
École Sir John Franklin
Yellowknife, NT01.2008
Skills
- Windows 95–2025, Windows XP, Windows Vista
- Microsoft Office: Word, Excel, Outlook
- Keyboarding: Approximately 100 wpm
- SAM/HRIS
- Public Service Pension Plan Education – June 2025
- Access to Information and Protection of Privacy- January 2025
- Non-Violent Crisis Intervention Training (2022)
- Shop Steward for IBEW-1574 (2018-2020)
Timeline
Data Management Clerk
Government of the Northwest Territories, Department of Finance
10.2024 - Current
Clinic/Program Assistant
Government of Northwest Territories Health and Social Services Authority
02.2020 - 10.2024
Workforce Scheduler
Northwestel
05.2012 - 02.2020
Dental Receptionist
Adam Dental Clinic
05.2010 - 05.2011
Receptionist
Breakaway Fitness
09.2008 - 05.2011
High School Diploma - undefined
École Sir John Franklin
Unit Clerk Certificate -
Algonquin College