Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATIE LESSARD

Yellowknife

Summary

  • 19 years of customer service experience
  • 17 years of administrative/receptionist experience
  • Extensive medical terminology training and experience
  • Managerial experience
  • Excellent keyboarding skills (approx. 100 wpm)
  • Exceptional interpersonal and customer service skills
  • Exceptional attendance record
  • Registered to begin Human Resources Diploma in Fall 2025

Overview

17
17
years of professional experience

Work History

Data Management Clerk

Government of the Northwest Territories, Department of Finance
10.2024 - Current
  • Preparation and verification of payroll documents, employee benefits and financial functions
  • Ensure all financial transactions comply with federal and territorial legislation, regulations, policies, and business processes.
  • Process onboarding documentation, including new hires, rehires, transfers and direct appointments; ensuring accurate and timely entry of employee information for compensation and benefits.
  • Process employee required information into the GNWT ERP system in a timely and accurate manner in compliance with federal and territorial legislation, regulations, policies, agreements and business processes.
  • Maintains an inventory log of financial controllable forms.
  • Ensures records management policies are followed.
  • Collaborate with teams across the GNWT to process work items efficiently and accurately.

Clinic/Program Assistant

Government of Northwest Territories Health and Social Services Authority
02.2020 - 10.2024
  • Acted as Clinic Supervisor when required, managing a team of 10 Clinic Assistants, reconciling payments, reviewing insurance documents, and ensuring adequate staffing coverage.
  • Provided administrative and clerical support to the primary care team, clients, and other integrated team members while maintaining exceptional customer service and cultural safety principles.
  • Verified and modified client demographic information within the Electronic Medical Record (EMR) system.
  • Coordinated and scheduled procedures, appointments, and follow-ups for integrated care team members.
  • Facilitated communication between clients and healthcare providers, including arranging for interpreters as needed.

Workforce Scheduler

Northwestel
05.2012 - 02.2020
  • Managed future workloads to meet service level objectives.
  • Assigned additional tasks based on technician skill sets and rescheduled work to address staffing needs.
  • Collaborated closely with Real-Time Coordinators, Managers, and Field Operations Foremen.
  • Handled escalated customer issues and managed daily load reports.
  • Coordinated travel arrangements for technicians as required.

Dental Receptionist

Adam Dental Clinic
05.2010 - 05.2011

Receptionist

Breakaway Fitness
09.2008 - 05.2011

Education

Unit Clerk Certificate -

Algonquin College
01.2019

High School Diploma - undefined

École Sir John Franklin
Yellowknife, NT
01.2008

Skills

  • Windows 95–2025, Windows XP, Windows Vista
  • Microsoft Office: Word, Excel, Outlook
  • Keyboarding: Approximately 100 wpm
  • SAM/HRIS
  • Public Service Pension Plan Education – June 2025
  • Access to Information and Protection of Privacy- January 2025
  • Non-Violent Crisis Intervention Training (2022)
  • Shop Steward for IBEW-1574 (2018-2020)

Timeline

Data Management Clerk

Government of the Northwest Territories, Department of Finance
10.2024 - Current

Clinic/Program Assistant

Government of Northwest Territories Health and Social Services Authority
02.2020 - 10.2024

Workforce Scheduler

Northwestel
05.2012 - 02.2020

Dental Receptionist

Adam Dental Clinic
05.2010 - 05.2011

Receptionist

Breakaway Fitness
09.2008 - 05.2011

High School Diploma - undefined

École Sir John Franklin

Unit Clerk Certificate -

Algonquin College
KATIE LESSARD