KATIE LESSARD
Yellowknife
Summary
- 19 years of customer service experience
- 17 years of administrative/receptionist experience
- Extensive medical terminology training and experience
- Managerial experience
- Excellent keyboarding skills (approx. 100 wpm)
- Exceptional interpersonal and customer service skills
- Exceptional attendance record
- Registered to begin Human Resources Diploma in Fall 2025
Overview
17
17
years of professional experience
Work History
Data Management Clerk
Government of the Northwest Territories, Department of Finance
10.2024 - Current
- Preparation and verification of payroll documents, employee benefits and financial functions
- Ensure all financial transactions comply with federal and territorial legislation, regulations, policies, and business processes.
- Process onboarding documentation, including new hires, rehires, transfers and direct appointments; ensuring accurate and timely entry of employee information for compensation and benefits.
- Process employee required information into the GNWT ERP system in a timely and accurate manner in compliance with federal and territorial legislation, regulations, policies, agreements and business processes.
- Maintains an inventory log of financial controllable forms.
- Ensures records management policies are followed.
- Collaborate with teams across the GNWT to process work items efficiently and accurately.
Clinic/Program Assistant
Government of Northwest Territories Health and Social Services Authority
02.2020 - 10.2024
- Acted as Clinic Supervisor when required, managing a team of 10 Clinic Assistants, reconciling payments, reviewing insurance documents, and ensuring adequate staffing coverage.
- Provided administrative and clerical support to the primary care team, clients, and other integrated team members while maintaining exceptional customer service and cultural safety principles.
- Verified and modified client demographic information within the Electronic Medical Record (EMR) system.
- Coordinated and scheduled procedures, appointments, and follow-ups for integrated care team members.
- Facilitated communication between clients and healthcare providers, including arranging for interpreters as needed.
Workforce Scheduler
Northwestel
05.2012 - 02.2020
- Managed future workloads to meet service level objectives.
- Assigned additional tasks based on technician skill sets and rescheduled work to address staffing needs.
- Collaborated closely with Real-Time Coordinators, Managers, and Field Operations Foremen.
- Handled escalated customer issues and managed daily load reports.
- Coordinated travel arrangements for technicians as required.
Dental Receptionist
Adam Dental Clinic
05.2010 - 05.2011
Receptionist
Breakaway Fitness
09.2008 - 05.2011
Education
Unit Clerk Certificate -
Algonquin College
01.2019
High School Diploma - undefined
École Sir John Franklin
Yellowknife, NT01.2008
Skills
- Windows 95–2025, Windows XP, Windows Vista
- Microsoft Office: Word, Excel, Outlook
- Keyboarding: Approximately 100 wpm
- SAM/HRIS
- Public Service Pension Plan Education – June 2025
- Access to Information and Protection of Privacy- January 2025
- Non-Violent Crisis Intervention Training (2022)
- Shop Steward for IBEW-1574 (2018-2020)
Timeline
Data Management Clerk
Government of the Northwest Territories, Department of Finance
10.2024 - Current
Clinic/Program Assistant
Government of Northwest Territories Health and Social Services Authority
02.2020 - 10.2024
Workforce Scheduler
Northwestel
05.2012 - 02.2020
Dental Receptionist
Adam Dental Clinic
05.2010 - 05.2011
Receptionist
Breakaway Fitness
09.2008 - 05.2011
High School Diploma - undefined
École Sir John Franklin
Unit Clerk Certificate -
Algonquin College
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