Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica MacKeen

Yellowknife,NT

Summary

Dynamic Medical Assistant with extensive experience at NTHSSA, excelling in patient scheduling and flow management. Skilled in EMR management and dedicated to patient-focused care, contributing to improved operational efficiency and patient satisfaction.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

5
5
years of professional experience

Work History

Medical Assistant

NTHSSA
07.2023 - Current
  • Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
  • Coordinated communication between medical staff and patients to enhance service delivery.
  • Oversaw electronic health record management, maintaining data accuracy and confidentiality.
  • Trained new administrative staff on office protocols and software systems for efficiency.
  • Implemented office organization strategies that improved workflow and reduced clutter.
  • Assisted in compliance audits, ensuring adherence to healthcare regulations and standards.
  • Managed Orthopedic surgical waitlist over of over 1000 clients

Unit Clerk

NTHSSA
06.2022 - 07.2023
  • Facilitated communication between healthcare teams and patients to enhance workflow efficiency.
  • Managed scheduling and appointment coordination for medical staff and patients, ensuring timely service delivery.
  • Maintained accurate patient records and documentation within electronic health record (EHR) systems to ensure compliance.
  • Coordinated patient admissions and discharges, ensuring accurate documentation and efficient workflow.
  • Managed electronic health records, maintaining data integrity and compliance with privacy regulations.
  • Managed approximately 30 patients appointments per day.

COVID-19 Rapid Response Team Member

NTHSSA
08.2020 - 06.2022
  • Coordinated rapid response initiatives to address community health needs during COVID-19 pandemic.
  • Implemented safety protocols and guidelines for team operations in compliance with public health recommendations.
  • Collaborated with healthcare professionals to facilitate efficient testing and vaccination processes.
  • Trained new team members on operational procedures and best practices for emergency response.

Education

No Degree - Medical Terminology

Algonquin College
Ottawa
11-2020

Skills

  • Patient scheduling
  • Maintaining confidentiality
  • Medical records management
  • Patient flow management
  • Customer service
  • Medical terminology
  • EMR / EHR
  • Patient-focused care
  • Data entry
  • CPR

Languages

English
Native or Bilingual

Timeline

Medical Assistant

NTHSSA
07.2023 - Current

Unit Clerk

NTHSSA
06.2022 - 07.2023

COVID-19 Rapid Response Team Member

NTHSSA
08.2020 - 06.2022

No Degree - Medical Terminology

Algonquin College

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Monica MacKeen