Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zackery Picco

Bedford,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service practices and adept at exploring different solutions to address customer needs effectively. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Grew up playing team sports throughout high school and separate leagues, I know how to contribute in team oriented environments and how to work my role as effectively as possible.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart Canada
10.2021 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Lawn Care Business Owner

ZLK Lawn Care
06.2021 - 08.2024
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Achieved customer satisfaction by providing timely and efficient lawn care services.
  • Performed routine maintenance on mowing equipment for increased longevity and optimal performance.

Staff Associate

Axtion Climb
04.2020 - 08.2020

-Worked with the wants and needs of parents and children to guarantee a fun and safe experience.

-Took many safety precautions and reassured each step to guarantee the safety of users

-Remained calm and concentrated on my task to assure safety and happiness of children

-Communicated with parents and followed all instructions given.


Education

High School Diploma -

Holy Trinity High
Torbay, NL
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Quality Control
  • Active Listening
  • Complaint Handling
  • Critical Thinking
  • Strong Work Ethic
  • Basic maintenance
  • Communication abilities
  • Project Planning

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Walmart Canada
10.2021 - 08.2024

Lawn Care Business Owner

ZLK Lawn Care
06.2021 - 08.2024

Staff Associate

Axtion Climb
04.2020 - 08.2020

High School Diploma -

Holy Trinity High
Zackery Picco