Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amandeep Kaur

Amandeep Kaur

Bedford,Canada

Summary


Dynamic professional with experience at Circle K and RBC, excelling in customer service and logistics coordination. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

RBC Royal Bank
12.2021 - 11.2022

● Delivered exceptional customer service by resolving inquiries and issues efficiently.
●Processed transactions accurately, ensuring compliance with financial regulations and policies.
● Assisted customers with account management, enhancing user experience and satisfaction.
● Trained new team members on best practices for customer engagement and service
protocols.
● Resolved customer complaints with empathy, resulting in increased loyalty and repeat
business.


Assistant manager

Circle K
12.2022 - Current

• Supervise employees, assign duties to staff, and prepare weekly work schedules.

• Preparing and making the bank deposit, counting the cash daily, balancing several reports and advising the Store Manager of any discrepancies.
• Resolve issues that may arise, including customer requests, complaints, and supply shortages.
• Maintain specified inventory, ensure inventory is placed properly, order merchandise, and receive orders from vendors.
• Prepare and view reports regarding sales volumes, merchandising and personnel matters.


Education

Business Administration Management Diploma -

Seneca College School of Applied Arts and Technology
Toronto, ON

Skills

    ● Data entry proficiency

    ● Customer service

    ● Problem-solving

    ● Attention to detail

    ● Active listening

    ● Database management

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Assistant manager

Circle K
12.2022 - Current

Customer Service Representative

RBC Royal Bank
12.2021 - 11.2022

Business Administration Management Diploma -

Seneca College School of Applied Arts and Technology
Amandeep Kaur