Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nandni Vohra

Bedford

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2024 - Current
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

Retail Store Associate

Dollarma
12.2023 - Current
  • Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Supervisor

Wingstop
07.2022 - 03.2023


  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.

Customer Service Specialist

Nordstrom
08.2021 - 04.2022
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.

Education

Advanced Diploma -

Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON

Skills

  • Customer Relationship Management (CRM)
  • Adapts easily to new tools and processes
  • Flexible hours of availability
  • Always eager to learn and grow

    Hobbies and Passion:

  • National level Western music vocalist
  • Winner of Vibrant Brampton music Festival 2020
  • Part of the Music Club at Sheridan College

Timeline

Customer Service Representative

Concentrix
03.2024 - Current

Retail Store Associate

Dollarma
12.2023 - Current

Supervisor

Wingstop
07.2022 - 03.2023

Customer Service Specialist

Nordstrom
08.2021 - 04.2022

Advanced Diploma -

Sheridan College Institute of Technology And Advanced Learning

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Nandni Vohra