MARIA ESTRELA Paulos
Toronto,Ontario
Summary
Seeking employment where my extensive experience will be further developed and utilized my 10 years of diversified experience
HIGHLIGHT AND QUALIFICATIONS
- Excellent communication and interpersonal skills, and ability to use positive language
- Willingness to take on added responsibilities to meet team goals.
- Organized and dependable at managing multiple priorities with a positive attitude and have a great work ethic and willingness to do what needs to be done and (not take Shortcuts)
- A problem solver who quickly grasp complex situation and returns them to manageable tasks and is able to produce quality work even when under extreme time pressure and deadlines
- Proven ability to understand and follow complex instructions to successful conclusions
- Honest and reliable employee, responsible, and commitment skills, Sensitive to customer needs, Work well independently as well with others
- Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
9
9
years of professional experience
Work History
TD Insurance
Insurance Representative Advisor
Toronto, On
04.2018 - 11.2023
- Responsible to increasing sales by analyzing client needs to provide appropriate recommendation for available products
- Successful closed deals by issuing new policies for homeowners, automobile, renters and valuable property calls
- Responsible to delivering professional advice for all aspects of property and casualty insurance for existing policy holders while identifying cross-selling opportunities
- Responsible to customizing documents and processes to meet clients’ unique needs concerning insurance of certificate, premium payments and review of coverages.
Midland Gardens Care Community
Nursing Administration Assistance
Toronto, On
09.2016 - 03.2018
- Hands-on experience with medical software and MS Office and knowledge of healthcare operations
- Responsible to help draft and maintain internal policies of nursing home facility Internal policies also address situations involving staff or nurse discipline, injuries or accidents sustained by patients, and visitor protocol
- Responsible for Nursing schedule with over stuff of 300 Nurses and PSW, 6 weeks schedule to full-time and part-time staff as well daily schedule to any sick or replacing staff as well, responsible for 1:1 PSW for residents from outside agencies
- Responsible for Admissions and New admission residents into long-term care
- Responsible for updating health cards of residents
- Responsible for acceptance letters from new residents in long-term care, as well as care conference letters for family and Doctors
- Assisted Director of care with any task to be completed, such as in interventions or organizing death certification for each floor and keeping them updated, as well bed counts, and fire panel training
Court, Rice Point Administration Inc
Court administration agent
Toronto, ON
04.2016 - 07.2016
- Ensured proper qualification for eligibility requirements for Volkswagen project
- Ensured all proper documentation was eligible and correctly entered into the system to approve for the next claim process
- Responsible for contacting claimants regarding their claims with Volkswagen
- Responsible for updating information in the system
- Responsible for scheduling claimant appointments with Volkswagen
- Responsible for explaining appointment procedures to claimants regarding their appointment.
PAM, SCOTIA CENTER
SECURITY SITE SUPERVISOR
01.2015 - 09.2015
- Ensured standard operating procedures while conducting routine equipment maintenance
- Provide security to the public, Pam am games 2015 employees, Athletes, and their families, and properties
- Monitor staff by patrolling with them also Assigned work areas for officers to patrol to Look out for suspicious persons, vandalism, or hazards, Respond to alarms and distress calls
- Worked side by side with Toronto Police Officers, Rcmp Officers, and Pam am 2015 employees as well as with Athletes and was responsible for their entrance and safety.
- Responsible for reporters, TV hosts, and Police Officers’ entrance with proper credentials
- I was able to use my critical thinking skills to observe situations and make appropriate response
Education
High School Diploma -
Bramalea Secondary High School
Brampton, ON2004
Canadian Red Cross
Toronto, ONSkills
- Conflict Management
- Critical thinking
- Community awareness
- Attention to details
- Interpersonal communication
Affiliations
Founder of Care. Non-profit Organization.
· Provide foods/ hygiene products and basic life essentials for the homeless, individuals, families and communities.
· Food services/ care packages
· Menstrual hygiene essentials for young girls and women
· Mental health programs.
· Back to school drive (providing back to school essentials and backpacks)
· Services that enhance the welfare of families and community.
Trustee Campaign Manager
• Responsible Managing a campaign team with the city of Mississauga Municipal for the 2022 election for public school trustee for ward 1 and ward 7.
• Responsible contributing and organizing teams to engage with the public and relay information regarding the public needs and requirements.
• Contributing flyers and posters
Organizing events and creating public awareness.
EXPERIENCE UPON RESQUEST
Timeline
TD Insurance
Insurance Representative Advisor
04.2018 - 11.2023
Midland Gardens Care Community
Nursing Administration Assistance
09.2016 - 03.2018
Court, Rice Point Administration Inc
Court administration agent
04.2016 - 07.2016
PAM, SCOTIA CENTER
SECURITY SITE SUPERVISOR
01.2015 - 09.2015
High School Diploma -
Bramalea Secondary High School
Canadian Red Cross