Summary
Overview
Work History
Education
Skills
Awards And Community Involvement
Timeline
Generic

Christina Taptelis

Milton,Ontario

Summary

Experienced HR Business Partner with a strong background in aligning people strategies to business objectives driving organizational effectiveness and supporting leadership through workforce planning talent development and change management. I also bring deep expertise in employee relations, including performance and behaviour management, conflict resolutions, investigations policy interpretation and risk mitigation. Known for strong people leadership I have successfully built and led high-performing HR teams with a focus on collaboration, accountability and continuous growth. My teams consistently achieved high employee engagement scores, reflecting a culture of trust, inclusion and shared purpose.

Overview

23
23
years of professional experience

Work History

Senior Manager, HR Business Partner, TD Insurance

TD Bank
04.2023 - Current
  • Reporting to the Vice President, Human Resources, TD Insurance, serve as a strategic HR partner to the SVP & Chief Claims Officer and executive leadership team including Claims, Vendor Management, Fraud Investigations, Litigation and Shared Services Operations.
  • Collaborate with business leaders to develop HR strategies that enable business objectives
  • Developed targeted retention strategies resulting in reduced turnover rates
  • Worked with Compensation partners to develop a formal program for specialized Claims team to attract and retain talent
  • Analyze HR metrics to identify trends, develop insights and recommend data driven solutions
  • Lead organizational change initiatives to support transformation and business strategy

HR Lead, Enterprise Real Estate Programs

TD Bank
11.2021 - 04.2023
  • Reporting to the VP, HR Advice & Employee Relations, led the HR stream for large scale real estate programs.
  • Offered expert counsel on HR strategy policy and change management to enable seamless organizational transitions, delivered real estate programs, and led return to office initiatives or HR.

Senior Manager, HR Advice

TD Bank
03.2018 - 11.2021
  • Reporting to the Associate Vice President, HR Advice, established and led a team of Group Managers and HR Advice Partners, delivering expert support and guidance on employment matters to people managers and employees across Canada.
  • Established and led a newly created team during the COVID-19 pandemic playing a critical role in supporting TD's workforce through unprecedented change.
  • Provided strong people leadership to enhance team productivity and morale, resulting in high engagement scores.
  • Recognized for exceptional leadership and impact with TD's Vision in Action Award of Distinction, a once in a career award.

Senior Manager, HR Business Partner, Personal Bank

TD Bank
11.2015 - 03.2018
  • Reporting to the Vice President, Human Resources, Personal Banking Products, strategic partner to SVPs in Product and Transformation, supporting their leadership teams, delivering talent management strategies, building leadership capability and leading on organizational change initiatives.
  • Strategic advice and employee communication lead on divestiture of TD business; identified financial benefit opportunity resulting in a savings of ~$500,000.

Senior Manager, Human Resources, Banking Operations

TD Bank
06.2013 - 11.2015
  • Reporting to the Associate Vice President, Human Resources, Personal Banking Operations, managed a team of HR Relationship Managers supporting on talent management, strategic initiatives, and talent management strategy.
  • Led team through an HR Transformation, identifying innovative opportunities to evolve the team and business.

Manager, Employee Relations, Banking and Corporate Lines of Business

TD Bank
12.2009 - 06.2013
  • Reporting to the Associate Vice President, Employee Relations, Employment Advisor to HR Business Partner teams, Senior Executive leadership teams and Centers of Expertise on complex employment matters.
  • Represented TD in third party negotiations (Canada Labour Code, Canadian Human Rights Commission, employment litigation) achieving 100% settlement, negotiating within pre-approved budget, mitigating organizational costs and exposure.

Manager, Human Resources, TD Corporate Technology Solutions

TD Bank
08.2005 - 12.2009
  • Reporting to the Senior Manager, Human Resources, Corporate Technology Solutions, provided HR support to executive leadership teams and employees across the Corporate and Technology lines of business including talent management, employee relations, and numerous strategic initiatives.

Talent Acquisition Partner, TD Corporate Technology Solutions

TD Bank
06.2004 - 08.2005
  • Reporting to the Senior Manager, Human Resources, Corporate Technology Solutions, responsible for all aspects of recruitment and hiring for Technology co-op and MBA Associate program.
  • I developed a recruitment and retention strategy for co-op and internship programs, as well as influenced the business on diversity initiatives including hiring the Bank's first sign language interpreter.

HR Generalist

Royal Group Technologies, Inc.
08.2002 - 06.2004
  • Royal Group Technologies Ltd. Is a manufacturer of innovative polymer-based home improvement and construction products.
  • Reporting to the Vice President, Human Resources, I managed employee relations and health and safety for the largest division, Royal Outdoor Products.

Education

Rotman Financial Acumen Program -

University of Toronto, Rotman School of Management
Toronto, ON
01.2024

Advanced Alternative Dispute Resolution (AADR) -

University of Windsor, Faculty of Law
Toronto, ON
01.2011

Alternative Dispute Resolution (ADR) -

University of Windsor, Faculty of Law
Toronto, ON
01.2010

Bachelor of Human Resource Management -

York University
Toronto, ON
01-2006

Certificate in Human Resources Management -

Ryerson University
Toronto, ON
01-2002

Skills

  • Strategic talent management
  • Leadership development
  • Strategic planning
  • Organizational structure development
  • Change management
  • Workforce engagement
  • Employee relations expertise

Awards And Community Involvement

  • TD's Vision in Action Award of Distinction, 2020
  • TD's Corporate League of Excellence Annual Award, 2018, 2020
  • Mentor, Each One Teach One, TD Black Employee Network, 2022, 2024
  • Mentor, Toronto Region Immigration Employment Council (TRIEC), 2015, 2018
  • Mentor, ACCES group mentorship with professionals new to Canada, 2017
  • Team Captain, TD's Juvenile Diabetes Ride Fundraiser, Various Years

Timeline

Senior Manager, HR Business Partner, TD Insurance

TD Bank
04.2023 - Current

HR Lead, Enterprise Real Estate Programs

TD Bank
11.2021 - 04.2023

Senior Manager, HR Advice

TD Bank
03.2018 - 11.2021

Senior Manager, HR Business Partner, Personal Bank

TD Bank
11.2015 - 03.2018

Senior Manager, Human Resources, Banking Operations

TD Bank
06.2013 - 11.2015

Manager, Employee Relations, Banking and Corporate Lines of Business

TD Bank
12.2009 - 06.2013

Manager, Human Resources, TD Corporate Technology Solutions

TD Bank
08.2005 - 12.2009

Talent Acquisition Partner, TD Corporate Technology Solutions

TD Bank
06.2004 - 08.2005

HR Generalist

Royal Group Technologies, Inc.
08.2002 - 06.2004

Rotman Financial Acumen Program -

University of Toronto, Rotman School of Management

Advanced Alternative Dispute Resolution (AADR) -

University of Windsor, Faculty of Law

Alternative Dispute Resolution (ADR) -

University of Windsor, Faculty of Law

Bachelor of Human Resource Management -

York University

Certificate in Human Resources Management -

Ryerson University

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Christina Taptelis