Layla Mustafa
Ottawa,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
TD IS&A (Insurance Sales and Activation)
Toronto-Dominion Bank
Ottawa
01.2023 - Current
- Developed extensive knowledge of products and services to better assist customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
Beauty Advisor
Sephora
Ottawa
02.2021 - 01.2023
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Clinic Manager
OrthoMedix
Ottawa
11.2015 - 12.2022
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created and implemented policies to improve operational efficiency and patient care quality.
Education
High School Diploma -
Immaculata High School
Ottawa, ONSkills
- Call Center Procedures
- Control Center Operations
- Database Organization
- Scheduling Proficiency
- Customer Care
- Sales Expertise
Timeline
TD IS&A (Insurance Sales and Activation)
Toronto-Dominion Bank
01.2023 - Current
Beauty Advisor
Sephora
02.2021 - 01.2023
Clinic Manager
OrthoMedix
11.2015 - 12.2022
High School Diploma -
Immaculata High School