Summary
Overview
Work History
Education
Skills
Timeline
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Layla Mustafa

Ottawa,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

TD IS&A (Insurance Sales and Activation)

Toronto-Dominion Bank
01.2023 - Current
  • Developed extensive knowledge of products and services to better assist customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Utilized sales techniques to build customer interest and close sales.

Beauty Advisor

Sephora
02.2021 - 01.2023
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Clinic Manager

OrthoMedix
11.2015 - 12.2022
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Created and implemented policies to improve operational efficiency and patient care quality.

Education

High School Diploma -

Immaculata High School
Ottawa, ON

Skills

  • Call Center Procedures
  • Control Center Operations
  • Database Organization
  • Scheduling Proficiency
  • Customer Care
  • Sales Expertise

Timeline

TD IS&A (Insurance Sales and Activation)

Toronto-Dominion Bank
01.2023 - Current

Beauty Advisor

Sephora
02.2021 - 01.2023

Clinic Manager

OrthoMedix
11.2015 - 12.2022

High School Diploma -

Immaculata High School
Layla Mustafa