Pratibha Pratibha
Brampton,ON
Summary
Efficient Insurance Advisor with more than 3 years in customer services, worked as an Operations Analyst thoroughly assisting clients ensuring meeting their needs, navigating difficult conversations and analyzing files to take appropriate action. Along with being a Change Management SME for the team updating on major business updates and changes.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Insurance Advisor- TD Insurance
TD Insurance
1 2022 - Current
- Provide timely and professional advice and guidance to clients to help them understand their risks and recommend the appropriate Insurance products and services aligned to their needs
- Communicate advice in a simple and easy to understand manner so that our customers, and prospective customers can make informed and confident insurance buying decisions
- Partake in outbound calling programs to offer products and services to potential and existing TD customers utilizing advice-based conversations to make the best recommendations
- Maintaining up-to-date knowledge and understanding of TDI policies and procedures, industry trends and protect the interests and reputation of TDI and its clients by continuous compliance to them
- Demonstrate strong technical product knowledge specific to the home and auto insurance product and make decisions within binding authority limits
Operations Analyst (STA)-TDI
TDI
10.2022 - 02.2023
- Support the timely and accurate completion of business processes and procedures
- Analsying Claim details to decide whether proof of repairs need to be requested or not
- Navigating through Guidewire policy center, claim center and closing open activities after requesting proof of repairs and assigning activities to Underwriting
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Participate fully as a member of the team, support a positive work environment and ensure the timely communication of issues/points of interest
- Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Pharmacy Assistant-Shoppers Drug Mart
Shoppers Drug Mart
04.2021 - 01.2022
- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders with the exception, of controlled drugs and narcotics, adjudicating third party billing, online and manage manual Third-Party Accounts and accurately filing completed documentation as per Pharmacy Standards of Practice
- Data entry for new prescriptions and managing refill request processing and accurately enter and maintain appropriate data within the applicable Pharmacy systems
- Resolved problems by clarifying issues, researching, and exploring alternative solutions, implementing solutions, escalating unresolved problems
Customer Service Representative- The Home Depot
The Home Depot
03.2021 - 01.2022
- Assisting customers with their queries and providing appropriate solutions and informing customers about current store promotions and benefits
- Keeping customers informed about the current Home Depot Credit Card promotions, processing call backs, responding to incoming calls and ensuring that exemplary customer service is provided
- Utilizing computer terminals and/or Home Depot portable phone to check inventory, look-up orders and notify customers by calling them when product is ready for pick-up
Education
Bachelor's Degree in Education -
GMT College of Education
05.2014 - 05.2015
Bachelor's Degree in Mathematics -
SCD Government College
04.2009 - 05.2013
Skills
Analytical Skills
Communication Skills
Operational Efficiency
Change Management
Languages
English
Full Professional
Timeline
Operations Analyst (STA)-TDI
TDI
10.2022 - 02.2023
Pharmacy Assistant-Shoppers Drug Mart
Shoppers Drug Mart
04.2021 - 01.2022
Customer Service Representative- The Home Depot
The Home Depot
03.2021 - 01.2022
Bachelor's Degree in Education -
GMT College of Education
05.2014 - 05.2015
Bachelor's Degree in Mathematics -
SCD Government College
04.2009 - 05.2013
Insurance Advisor- TD Insurance
TD Insurance
1 2022 - Current
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