Summary
Overview
Work History
Skills
References
Timeline
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Hangene Michael Kim

Toronto,Canada

Summary

Dynamic professional with over 5 years of experience in office management and administration. Proven ability to support senior management while ensuring compliance with organizational objectives. Skilled in delivering tailored customer solutions and establishing strong relationships to enhance service quality. Recognized for adaptability, strong work ethic, and exceptional interpersonal skills, with a track record of mastering new skills independently.

Overview

7
7
years of professional experience

Work History

Insurance Advisor

Neilson Financial Services
03.2023 - Current
  • Explain features, advantages and disadvantages of various policies to promote insurance sales
  • Evaluate individual customer needs and financial situations to propose individualized policy recommendations
  • Built relationships with clients using active listening and issue resolution to provide excellent service
  • Maintained high standards of customer service by building relationships with clients
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Generated quotes and proposals for clients to match individual needs
  • Provided comprehensive product knowledge and guidance to help clients on product selection
  • Recommended type and amount of coverage based on analysis of customers’ circumstances using persuasive sales techniques

Fraud Analyst

CIBC
03.2022 - 03.2023
  • Developed recommendations for process and customer service improvements based on inputs.
  • Monitored financial crimes risk trends, relevant regulations, and compliance standards.
  • Analyzed data from detection systems to evaluate, investigate, and determine required actions.
  • Supported evidence collection for resolving complex fraud-related issues from various sources.
  • Provided insights and actionable recommendations through comprehensive data analysis.
  • Notified internal and external stakeholders regarding incidents with necessary information and instructions.
  • Coached staff on fraud prevention techniques to enhance awareness and reduce risk.
  • Evaluated customer data to detect and prevent fraudulent activities.

Support Advisor

Shopify
10.2019 - 03.2021
  • Managed daily schedule incorporating phone calls, three simultaneous chats, and emails.
  • Investigated and resolved invoice errors and discrepancies efficiently.
  • Ensured quick response times for merchants by reviewing assigned tickets same-day.
  • Provided holistic business coaching to merchants, offering tailored solutions.
  • Completed essential follow-up documentation after each interaction.
  • Engaged merchants in conversations to identify issues and foster growth opportunities.
  • Delivered needs-based solutions without aggressive sales tactics.
  • Advocated for merchants and Shopify platform by communicating effectively with stakeholders.

Logistics Coordinator

XPO Logistics
12.2017 - 08.2019
  • Tracked shipments and provided rate quotes to customers for timely pickups and deliveries.
  • Ensured accurate billing of shipments according to tariffs and pricing agreements.
  • Resolved billing issues through research and managed claims resolution, filing, and tracking.
  • Conducted assessments of over, short, and damaged (OS&D) freight to mitigate losses.
  • Scanned shipment documents and processed various documentation with precision.
  • Delivered website support and operational assistance in routing and planning.
  • Prepared work orders while troubleshooting discrepancies and allocating orders for loading and unloading.
  • Entered data for inbound and outbound freight into warehouse management systems (WMS) and Bills of Lading (BOLs).

Skills

  • Interpersonal skills
  • Customer relationship management
  • Fraud detection
  • Data analysis
  • Regulatory compliance
  • Client engagement
  • Sales forecasting
  • Active listening
  • Issue resolution
  • Communication skills
  • Process improvement
  • Conflict resolution
  • Sales techniques
  • Goal-oriented mindset
  • Client account management
  • Marketing strategies
  • Operations management
  • Team motivation
  • Analytical skills
  • Time management
  • Organizational skills
  • Task prioritization

References

Available upon request.

Timeline

Insurance Advisor

Neilson Financial Services
03.2023 - Current

Fraud Analyst

CIBC
03.2022 - 03.2023

Support Advisor

Shopify
10.2019 - 03.2021

Logistics Coordinator

XPO Logistics
12.2017 - 08.2019

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Hangene Michael Kim