Yvonne Comba
18320 66 Avenue, Surrey,BC
Summary
Experienced banking professional with exceptional oral and written communication, as well as active listening and analytical problem-solving skills. Adaptable employee with an in-depth knowledge of bank products and services, and motivation to learn, grow and excel from those around me.
Overview
10
10
years of professional experience
Work History
Member Banking Specialist
Coast Capital Savings Federal Credit Union
Surrey, British Columbia
08.2018 - Current
- Knowledgeable of all Coast products & services, and the relative policies and procedures as applied in the process of customer requests and transactions.
- Displayed efficient and effective call handling and management of time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Modeled enthusiasm and interest in the well being of the organization and its members.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Member Service Representative
Coast Capital Savings Federal Credit Union
Surrey, British Columbia
01.2021 - 08.2021
- Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Evaluated client financial positions and identified most appropriate banking products.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Balance within set time frames and locate outages.
- Contributed to team objectives in fast-paced environment.
Barista
Starbucks
Surrey, BC
08.2014 - 04.2017
Education
Bachelor of Arts - Criminology
Douglas College
New Westminster, BC05.2023
TESOL/TEFL/TESL Certified - English As A Second Language
Simon Fraser University
Surrey04.2016
High School Diploma -
Lord Tweedsuir Secondary School
Surrey, BC06.2014
Skills
- Exceptional customer service
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
Volunteer Work
International Volunteer Headquarters (Philippines)
English Teacher and Community Volunteer
Tigman Village, Philippines
April 2017 - June 2017
Duties include: managing a class of 30+ students aged 3 -10; teaching a vast variety of subjects including English, math, science and reading; organizing games and activities for the kids as well as ensuring their safety at all times.
While not working in the school, I assisted with community involvement projects such as restoration and construction.
Timeline
Member Service Representative
Coast Capital Savings Federal Credit Union
01.2021 - 08.2021
Member Banking Specialist
Coast Capital Savings Federal Credit Union
08.2018 - Current
Barista
Starbucks
08.2014 - 04.2017
Bachelor of Arts - Criminology
Douglas College
TESOL/TEFL/TESL Certified - English As A Second Language
Simon Fraser University
High School Diploma -
Lord Tweedsuir Secondary School
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