Surbhi Singh Rana
Surrey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Coast Capital Savings Credit Union
2022.04 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Updated account information to maintain CRM.
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
- Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed.
- Being consistent in doing error free work.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Passed IFIC Exam in April-2023
Gas Station Attendant
Petro-Canada
2020.01 - 2022.04
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Arrange daily paper work and process in back office.
- Set-up store Planogram and merchandise the product to increase sale.
- Coach and build site staff skill to control theft, fraud prevention and site security.
- Handle cash register, balance shift and close the day.
- Execute campaign and promotion as directed by the Petro Canada.
- Responsible for selling scratch tickets and online lotteries.
- Operate Lotto Machines.
Education
Bachelor of Arts - Economics ( Honors)
Punjab University
Chandigarh06.2012
Skills
- Account Updating.
- Paperwork Processing.
- Product Knowledge
- Building member Relations.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Coast Capital Savings Credit Union
2022.04 - Current
Gas Station Attendant
Petro-Canada
2020.01 - 2022.04
Bachelor of Arts - Economics ( Honors)
Punjab University
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