Sudhakar Botta

Responsibilities:

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
• Recommended improvements to facilitate team and project workflow.
• Review solutions and recommending improvements.
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project.
• Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions.
• Act as a release manager, approving configuration and coded items to be deployed between environments where appropriate, this could include deploying changes.
• Provide guidance on user story writing style.
• Ensure success and acceptance criteria are defined for each story.
• Describe and illustrate designs with appropriate justifications.
• Ensure documentation of the steps for testing.
• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs.
• Supervise the configuration, quality assurance, testing, and deployment of Salesforce.
• Collaborative project and work stream planning.
• Involved in the development activities right from requirement discussions, coding, unit test of the functionality and integrating modules developed and system integration.
• Configured Products to enable sales reps to quickly and accurately generate quotes and with precise discounts and pricing and then automatically direct the approvals, as and when required.
• Designed the discounting process according to the business/client needs using the Salesforce CPQ standard discounting process.
• Designed Contract & Renewal process using salesforce CPQ.
  Build the Analytics on quoting, pricing and subscription using Salesforce CPQ.
• Designed the automated order management and automated payment process as per the business/client needs.
• Participating in technical design discussions for the functionalities with business analysts.
• Developing the tasks using declarative features of the Salesforce.
• Handling large datasets and importing the data into different orgs
• Creating and providing access to users for the Salesforce org using SSO with MS Azure AD
• Resolving day to day incidents and service requests created by branch users
• Established clear system performance standards and wrote specifications.
• Devised automation, backup and recovery protocols to preserve and safeguard data.
• Wrote user manuals and other documentation for roll-out in customer training sessions.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Identified opportunities for process improvements to decrease in support calls.
• Responsible for the sprint deployments and post deploy steps using Flosum managed application
• Responsible for performing the release analysis for different managed packages
• Responsible for release management in all environments and testing the new releases and finally into Production

Responsibilities:

• Assess client current state processes, pain points, and future needs, and articulate how Salesforce can bridge those gaps.
• Lead and assist in hands-on solution design, solution architecture, proof-of-concepts, process flows, as well as configuration and deployment required to support current and new projects.
• Design flexible and scalable solutions that meet immediate business requirements, while setting up clients for long term success.
• Work with Salesforce team, client team, and internal team to deliver solutions.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
• Involved in the development activities right from requirement discussions, coding, unit test of the functionality and integrating modules developed and system integration
• Participating in technical design discussions for the functionalities with business analysts
• Independently handled Lightning migration
• Developed lightning components as the migration process
• Developed individual modules like Service Of Notice (CRT SoN), Request for Cancellation (CRT RfC), Notice of Objection (CRT NoO)
• Handling deployment activities into different environments
• Responsible to provide Sprint demo’s
• Writing technical solutions and implementation details for the stories
• Creating workload estimation among the developers
• Conducting background grooming sessions with developers to estimate on the stories.

• Modified existing software systems to enhance performance and add new features.
• Informed project manager of milestone updates and provided detailed project reports.
• Met with stakeholders, product teams and customers throughout system development lifecycle.
• Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
• Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
• Customized dashboards to track usage for productivity and performance of business centers and sales teams.
• Developed workflows for automated lead routing, lead escalation and email alerts.
• Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
• Deployed custom tabs, validation rules and auto-response rules for automating business.
• Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
• Partnered with project management teams on development of scope and timelines.

• Instructed sales staff on prospecting techniques and handled list development for direct mail, cold calling or door knocking approaches to lead generation.
• Maintained or updated business intelligence tools, databases or dashboards.
• Generated standard or custom reports summarizing business, financial or economic data.
• Drafted and published accurate and up-to-date campaign content on calendars to promote sales, deals and company events.
• Partnered with project management teams on development of scope and timelines.
• Wrote scripts and processes for data integration and bug fixes.
• Analyzed workflows and established priorities for daily operations.
• Detected and resolved data quality issues and discrepancies for integrity and quality control.
• Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
• Worked with business analysts and end-users to determine screen layouts for new web applications.
• Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.

• Analyzed training needs to develop new programs or modify and improve existing.
• Developed testing and evaluation procedures to drive effective outcomes.
• Reported progress against planned activities to secure management support and achieve objectives.
• Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
• Deployed learning management system, boosting product awareness, adoption and usage through educational content.

• Analyzed code and debugged errors to improve system performance.
• Managed both back-end and front-end aspects of development process.
• Completed code debugging and implemented fixes to resolve problems based on priority system.
• Led technical team to meet project deadlines and attain project objectives.
• Coordinated system installations, testing and code corrections.
• Supported systems and complex software applications at multiple client sites.

• Analyzed code and debugged errors to improve system performance.
• Implemented Scrum-based Agile software development for analyzing, designing and developing applications.
• Contributed to requirements gathering and design development meetings.
• Gathered and analyzed functional requirements to convert into technical requirements.
• Utilized best practices to identify and remedy bugs in applications within specific timeframe.
• Designed and implemented low-latency, high-volume Java applications for mission-critical systems.
• Designed graphical user interface geared toward specific user needs.
• Designed code for applications following use cases and functional requirements.
• Documented testing methods, results and system corrections