Yvonne Comba
Victoria,British Columbia
Summary
Experienced Administrator from Coast Capital Savings Federal Credit Union, adept in recordkeeping and providing top-notch administrative support. Excelled in maintaining data confidentiality and translating complex transactions and reports.
Overview
10
10
years of professional experience
Work History
Administrator, Payment Operations
Coast Capital Savings Federal Credit Union
2021.08 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Responsible for daily reconciliation, balancing, and settlements of various Payment transactions and other key functions.
- Provide daily ongoing expertise, advice, direction and support to both internal frontline teams and external vendor teams to ensure all Payment related daily processes are up and running and completed within established deadlines.
- Independently resolve network balancing problems and discrepancies.
- Extract, organize and distribute critical reporting, both internal and external, ensuring accuracy when translating the information and providing meaningful and valuable statistical reporting to management.
- Investigate and resolve outages and comprehend various timing issues, source coded entries, and effective-dated entries.
- Review emails from other financial institutions, CRA, Government of Canada and provide direction and decisions of items.
- Liaise with third party vendors to effectively escalate and resolve matters pertaining to member and system applications.
Member Banking Specialist
Coast Capital Savings Federal Credit Union
2018.08 - 2021.08
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
Member Service Representative
Coast Capital Savings Federal Credit Union
2018.01 - 2018.08
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Barista
Starbucks
2014.09 - 2017.05
Education
Associate of Arts - Pre-Social Work
Camosun College
Victoria, BC12.2024
Skills
- Recordkeeping and File Management
- Administrative Support
- Documentation And Reporting
- Data Confidentiality
Timeline
Administrator, Payment Operations
Coast Capital Savings Federal Credit Union
2021.08 - Current
Member Banking Specialist
Coast Capital Savings Federal Credit Union
2018.08 - 2021.08
Member Service Representative
Coast Capital Savings Federal Credit Union
2018.01 - 2018.08
Barista
Starbucks
2014.09 - 2017.05
Associate of Arts - Pre-Social Work
Camosun College
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